Feedback
Feedback is providing comments, opinions or suggestions without seeking a particular remedy.
If you want to give us feedback, you can:
How we treat your feedback
Your feedback is valuable and will help us improve our products and services.
If you are not satisfied with our decisions, services or actions, you have the right to make a complaint. A complaint enables you to express dissatisfaction and seek a remedy to your situation.
We recommend you first discuss the situation with:
- the tax officer you have been dealing with
- the officer's manager if you are not satisfied.
If you are still not satisfied, you can lodge a complaint by:
- submitting a Tax practitioner services referral form through the Tax Agent or BAS Agent Portal
- phoning 13 72 86 Fast Key Code 3 2 1.
How we treat your complaint
We treat your complaints seriously. We also learn from complaints and resolve them as quickly as possible.
We aim to acknowledge all complaints within three working days of receiving them. We will also work with you to resolve your complaint and will keep you informed about its progress.
Our general complaints service
You can also lodge a complaint through our general complaints service.
If you have a complaint, you should try to resolve it with us first.
If you are unable to, or if you are not satisfied with the way we have handled your complaint, the Commonwealth Ombudsman may be able to help you.
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You can contact the Ombudsman by:
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Privacy Commissioner
If you have a complaint about privacy or confidentiality, you should try to resolve it with us first.
If you are unable to, or if you are not satisfied with the way we have handled your complaint, the Privacy Commissioner may be able to help you.
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You can contact the Privacy Commissioner by:
- visiting their website at privacy.gov.au
- phoning them on 1300 363 992.
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Last Modified: Monday, 20 May 2013