How to contact us by phone

24 hour self-help services

Available 24 hours a day, seven days a week.

Self-help is a fast and convenient way to interact with us for a variety of requests. The majority of these services use a speech recognition system so it is important you talk in your natural speaking voice and follow the prompts as if talking to a real person.

Business tax self-help - 13 72 26

Business customers will need to provide their Australian business number (ABN) or tax file number (TFN) to use this service.

Using this service, you can:

• set up a payment arrangement
• lodge a nil activity statement
• check on the progress of your income tax return (note if you lodge by paper it can take eight weeks for your return to appear in our system, so wait eight weeks before calling)
• make a goods and services tax (GST) or pay as you go (PAYG) annual election
• register for fuel tax credits
• order business forms or publications
• order personalised payment slips
• verify an ABN.

Personal tax self-help - 13 28 65

Customers must provide their tax file number (TFN) for most of these services.

Using this service, you can:

• check on the progress of your income tax return (note, if you lodge by paper it can take eight weeks for your return to appear in our system, so wait eight weeks before calling)
• lodge your
• education tax refund claim
• refund of franking credits claim
• short tax return (check your eligibility for a short tax return)
• order forms or publications
• order personalised payment slips
• search for lost superannuation on the lost members register (LMR)
• set up a payment arrangement.