Become a Tax Help volunteer

About the Tax Help program

Tax Help is a free service to help eligible people earning $70,000 or less and with simple tax affairs manage their tax obligations.

From July to October each year, our Tax Help volunteers work with community centres, to help prepare and lodge tax returns using myTax. Volunteers can also help taxpayers to:

• create a myGov accountExternal Link
• lodge amendments
• claim a refund of franking credits
• tell us if they don't need to lodge a return.

Volunteers can help taxpayers online or by phone. They also provide help in person from Tax Help centres across the country.

Eligibility to be a Tax Help volunteer

We're looking for volunteers to join our Tax Help program. You don’t need any special experience to become a Tax Help volunteer. We provide training and support to assist you.

You can become a Tax Help volunteer if you:

• are at least 18 years old
• have lived in Australia permanently for the last 2 years
• pass a pre-engagement check (which includes a police records check)
• complete online training.

Training for Tax Help volunteers

Tax Help will provide training between March and July each year. We will introduce you to myGovExternal Link and our online platform for lodging tax returns, myTax. We will show you how to prepare and lodge tax returns online.

Training is self-paced and online so you will need access to a computer and the internet.

Benefits to volunteering

There are many benefits to volunteering, not least of which is that it makes you feel good! By becoming a Tax Help volunteer, you'll also:

• learn and share new skills
• build your resume with real work experience
• create professional networks and make new friendships
• benefit your local community
• boost your self-esteem and self-confidence.

How to apply to volunteer

Applications for Tax Time 2026 volunteers are now open.

If you're interested in becoming a Tax Help volunteer, email your expression of interest to taxhelp@ato.gov.au. Include your:

• name
• contact number
• suburb
• postcode
• State or Territory.

Interested in becoming a Tax Help centre

If your organisation would like to support people in your community by providing a location for face-to-face Tax Help appointments, you can register as a Tax Help centre. Learn more about what’s involved and how to apply on Become a Tax Help centre.