| ATO environmental policy statement |
| This document provides an overview of the requirements of the Tax Office Environmental Management System and outlines the responsibilities of Tax Office employees in relation to this system. |
| Overview of the Taxpayers' Charter |
| Provides overview and links to further inforrmation on the Taxpayers' Charter. |
| Strategic statement 2010-15 |
| The Strategic statement 2010-15 outlines our vision for the future and how we will work with the community and government in the years ahead. |
| Information Publication Scheme agency plan |
| Outlines how we will develop and maintain our Information Publication Scheme entry. |
| Making a difference - the intent behind our Strategic statement 2010-15 booklet |
| This booklet provides greater detail about the intent behind our Strategic statement 2010-15. |
| Taxpayers' charter - what you need to know |
| This sets out your rights and obligations and what you can expect when dealing with us. It also sets out what you can do if you are not satisfied with our decisions or actions. |
| Freedom of information disclosure log |
| The information shown in this disclosure log is information to which we gave access in response to a request under section 11A of the Freedom of Information Act 1982. |
| Introduction to the compliance model |
| A short introduction to the compliance model. |
| Making a difference - the intent behind our Strategic statement 2010-15 full version |
| Prepared by Michael D'Ascenzo, Commissioner of Taxation and Registrar of the Australian Business Register, to accompany the release of the Australian Taxation Office's (ATO) Strategic statement 2010-15. |
| Taxpayers' charter - treating you fairly and reasonably |
| This gives you more information about the standards of behaviour you can expect from us. |
| Corporate overview |
| Our Corporate overview outlines our corporate areas of focus for the next 12 months. |
| Taxpayers' charter - treating you as being honest |
| Charter explanatory booklet. |
| Taxpayers' charter - respecting your privacy and confidentiality |
| This explains how the law protects the privacy and confidentiality of people's information including tax file numbers. |
| Compliance overview 2012-13 |
| This is an overview of the Compliance sub-plan's key areas of focus for the financial year. Intended primarily for staff, this overview highlights priorities for the sub-plan as well as key messages from the sub-plan executive. |
| Taxpayers' charter - accessing information under the Freedom of Information Act |
| This explains how you can obtain information from us under the Freedom of Information Act. |
| Enterprise Solutions and Technology overview 2012-13 |
| This is an overview of the EST sub-plan's key areas of focus for the financial year. Intended primarily for staff, this overview highlights priorities for the sub-plan as well as key messages from the sub-plan executive. |
| Taxpayers' charter - helping you to get things right |
| This details the different types of information we offer and how you can get it. |
| Operations overview 2012-13 |
| This is an overview of the Operations sub-plan's key areas of focus for the financial year. Intended primarily for staff, this overview highlights priorities for the sub-plan as well as key messages from the sub-plan executive. |
| Taxpayers' charter - fair use of our access and information gathering powers |
| This describes the Commissioner of Taxation's formal powers to gather information and gain access to premises. It also explains the principles underlying our fair and professional use of these powers. |
| Corporate Services & Law overview 2012-13 |
| This is an overview of the Corporate Services and Law sub-plan's key areas of focus for the financial year. Intended primarily for staff, this overview highlights priorities for the sub-plan as well as key messages from the sub-plan executive. |
| Taxpayers' charter - if you're subject to review or audit |
| This tells you what you can expect if you're subject to a face-to-face review or audit from us. It outlines how you'll be treated, what you can expect from us and what's expected of you. |
| 2011 ATO employee engagement survey - results summary |
| This document contains a summary of results from the 2011 ATO employee engagement survey. |
| About the Information Management Strategic Framework |
| This document provides access to and context for the Information Management Strategic Framework. |
| Annual plan |
| The Annual plan is our high-level plan. Complementing the Corporate overview, it outlines all the work done in the ATO over the financial year. |
| Annual reports |
| The Commissioner's annual report informs parliament, stakeholders and the community about our performance in administering the tax and superannuation system. |
| ATO Centenary |
| Outlines our centenary, including program of events, publications and former commissioner's message. |
| ATO ICT Forward Work Program |
| This document provides an overview of the ATO Information and Communications Technology ( ICT) Forward Work Program. |
| ATO integrity framework |
| Our integrity framework sets out the behaviours, values and ethics that underpin the policy, processes and procedures for our work. The framework, complemented by our governance and planning processes, makes our integrity visible and measurable and assist |
| ATO shopfront locations |
| Current Australian Tax Office (ATO) addresses for shopfront locations. |
| Australian Government Policy on Open Source Software |
| The ATO is obliged to comply with Commonwealth Government policies and guidelines as they relate to the use of Freeware, Free and Open Source Software (FOSS). |
| Australian Taxation Office ABN |
| For organisations doing business with the ATO. |
| Better ways |
| Finding better ways to make it as easy as possible for you to participate in your tax and super systems is important to us, as we continue to support all generations of Australians - now and in the future. Get to know the services you can access now and in the years ahead. |
| Blatant, artificial and contrived: Tax schemes of the 70s and 80s |
| In the late 1970s and early 1980s there occurred in Australia an unprecedented challenge to the integrity of the tax system. A notable part of our 100 years, written by Trevor Boucher. |
| Bribes and facilitation payments: A guide to managing your tax obligations |
| The documents aim is to assist companies understand relevant Australian tax law relating to bribes and facilitation payments; encourage companies to implement appropriate assurance processes to minimise their risk of offending; and draw attention to the Tax Office's compliance activities in this area. |
| Claiming compensation from the Tax Office |
| Provides information about claiming compensation and provides links to further information and the application form. |
| Complaints, compliments and suggestions |
| How to lodge a complaint, feedback and compliments. |
| Compliance effectiveness |
| This document provides an overview of the development and application of the methodology used by the ATO to measure the effectiveness of our compliance strategies. |
| Compliance program |
| Our compliance program explains our approach to managing Australia's revenue system. |
| Dispute management plan 2012-13 |
| In 2012-13 we are focusing on tax and superannuation disputes. The plan sets out our key focus areas and strategies. |
| Disputes policy |
| Sets out the principles we use to manage disputes of all kinds, including disputes over tax and superannuation law, tax debt, our access to taxpayers' information, compensation and contracts. We also apply the principles to managing taxpayer complaints and workplace issues with our employees. |
| Employee handbook |
| The Employee handbook provides Tax Office employees with an overview of corporate policy. It helps us to understand how community confidence is maintained through how we manage the Tax Office and our information, how we work with others and how we each behave, that is ethically and honestly - with integrity. |
| Four Pillars of Compliance: Participation in the System Indicators |
| A research paper measuring levels of participation in the tax system by individuals, businesses and companies. |
| GST administration |
| Provides links to current and previous GST administration performance reports and other documents which are relevant to GST administration. |
| GST administration 2010-11 annual performance report |
| A report to state and territory treasury offices on how we are managing the administration of GST revenue collection. |
| Guidelines for Tax Office auditors - understanding and dealing with bribery |
| At the November 2006 Senate Estimates hearings the Commissioner undertook to make our Guidelines for understanding and dealing with bribery of Australian and foreign public officials available on the Tax Office website. |
| How to contact us by mail |
| Contact us by mail - our mailing address Australia wide. |
| How to contact us by phone |
| How to contact us by phone. |
| Integrity Program 2006-07 |
| The Integrity program 2006-07 provides Tax Office employees with a snapshot of the wide range of checking and monitoring activities we undertake to safeguard our integrity to earn the community's trust and confidence in us. |
| International visitors program |
| General information and application requirements for the international visitors program. |
| Internet security advice |
| The following pages contain information and advice about protecting your online security and recognising scams. |
| Large business - risk differentiation framework |
| The Risk Differentiation Framework (RDF) approach helps us to assess your tax risk and determine the intensity of our response in a coherent, consistent and considered way. |
| Large business and tax compliance publication |
| This publication outlines the principles of our approach to working with large business. |
| Making it easier to comply |
| Historical document from 2009 - describes our priorities in delivering better services to make it easier for people to comply. |
| Media Relations |
| Tax Office Media Relations assists journalists and media representatives seeking to prepare balanced reports about the Tax Office and its activities.. |
| Open and accountable administration |
| A pictorial representation (PDF, 316KB) of the Tax office's key corporate documents (such as Annual report, Corporate plan, Strategic statement etc) and the business model that connects them. |
| Our corporate policies |
| Corporate management practice statements (CMPS) are part of the ATO's corporate policy framework and provide direction, assistance and a point of reference for ATO employees on the practices to be followed and their obligations in performing corporate management duties. CMPSs are supported by corporate management procedures and instructions (CMPIs), these provide guidance on implementing the policy contained within the relevant CMPS. If you have any queries please send an email to corporatepolicy@ato.gov.au |
| Our service standards |
| This information outlines our performance and the service standards to expect when you deal with us. |
| Reconciliation action plan |
| This Reconciliation action plan outlines activities we will undertake as an organisation to help achieve a better future for Indigenous Australians. |
| Report internal fraud or corruption |
| Information on how to report suspected internal fraud or serious misconduct by ATO employees. |
| Review of ATO decisions on applications for release |
| Independent series of reviews of ATO decisions on applications for release from tax liabilities. |
| The Australian Taxation Office - today and tomorrow |
| Working for all Australians |
| The community programs project |
| The ATO's community programs team provides diverse and innovative employment opportunities, support and skills for disadvantaged and marginalised Australians. |
| Who we are |
| Who we are sets out the high level management arrangements of the ATO, providing an overview of the ATO Executive, the senior executive reporting structure, and the sub-plan executives and business and service lines which support the ATO governance arrangements. |
| Working for all Australians 1910-2010 |
| A brief history of the Australian Taxation Office. |