• Live Chat

    The ATO's live chat service is available to answer:

    • questions relating to lodging via myTax, with the ability to screen share.
    • small business enquiries

    Live chat service and opening hours

    What you can ask about

    Link to chat portal



    Monday to Friday
    8am to 10pm (AEDT)


    10am to 5pm (AEDT)

    When lodging and in myTax, you can access live chat services to talk about:

    • Income & Deductions
    • Private Health Insurance
    • Amendments and ATO errors
    • Higher Education Loans
    • Tax Offsets
    • Income tax advice
    • Capital gains tax


    Start your tax return with myTAX

    To use myTax, you need to have a myGov account linked to the ATO, and you will be taken away from ato.gov.au.


    Once logged in, follow these menu options: Tax > Income tax > Lodge return > Lodge


    Note: Live chat services can only be accessed in parts 3 (personalise return) and 4 (prepare return) of myTax.

    Small Business Assist


    Monday to Friday
    3pm to 9pm (AEDT)


    10am to 4pm (AEDT)
    (except public holidays)

    Small business enquiries such as:

    • GST
    • ABN/AUSkey
    • BAS
    • Accounts enquiries
    • Update details

    Small business assist including live chatExternal Link

    Last modified: 05 Oct 2017QC 52583