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  • Live chat

    On Australian national public holidays our Live chat service is closed throughout Australia.

    Our live chat service is currently only available for users of myTax or Small business assist.

    Accessing live chat services


    Enquiry type

    How to access

    Operating hours


    myTax questions including:

    • Income and Deductions
    • Private Health Insurance
    • Amendments and ATO errors
    • Higher Education Loans
    • Tax Offsets
    • Income tax advice
    • Capital gains tax



    Start your return with myTax


    Live chat services can only be accessed in sections 3 (Personalise return) and 4 (Prepare return) of myTax.


    Note: To use myTax, you need to have a myGov account linked to the ATO.

    8am–10pm Monday to Friday and

    10am–5pm Saturday (AEST)

    Small business assist

    Small business questions including:

    • GST
    • ABN/AUSkey
    • BAS
    • Accounts enquiries
    • Update details



     Open Small business assist


    Live chat is available within Small Business Assist once you search for your enquiry topic.

    3pm–8pm Monday to Friday and 10am–2pm Saturday (AEST)

    Last modified: 30 Jul 2018QC 52583