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  • Live chat

    Our live chat service is currently only available for users of myTax or Small business assist.

    Accessing live chat services

    Service

    Enquiry type

    How to access

    Operating hours

    myTax

    myTax questions including:

    • Income and Deductions
    • Private Health Insurance
    • Amendments and ATO errors
    • Higher Education Loans
    • Tax Offsets
    • Income tax advice
    • Capital gains tax

     

     

    Start your return with myTax

    Live chat services can only be accessed in sections 3 (Personalise return) and 4 (Prepare return) of myTax.

     

    Note: To use myTax, you need to have a myGov account linked to the ATO.

    10am–6pm Monday to Friday and 10am–2pm Saturday (AEDT) except public holidays

    Small business assist

    Small business questions including:

    • GST
    • ABN/AUSkey
    • BAS
    • Accounts enquiries
    • Update details

     

     

    Open Small business assist

    Live chat is available within Small Business Assist once you search for your enquiry topic.

    3pm–8pm Monday to Friday and 10am–2pm Saturday (AEDT) except public holidays

    Last modified: 11 Dec 2017QC 52583