Our purpose


We contribute to the economic and social wellbeing of Australians by fostering willing participation in our tax and superannuation systems


We are a leading tax and superannuation administration known for our contemporary service, expertise and integrity


We are impartial, committed to service, accountable, respectful and ethical


Easy for people to participate

Contemporary and tailored service

Purposeful and respectful relationships

Professional and productive organisation


Build a culture that embodies our values and transforms the client experience

Simplify interactions, maximise automation and reduce costs

Connect with the community and other agencies in meaningful ways

Influence policy and law design for more certain outcomes

Use data in a smarter way to improve decisions, services and compliance

Reshape the workforce to optimise capability and performance

Strategic risks

Revenue collection – collecting the right amount of money for the Government to support and fund services for the community

ICT systems – designing, implementing, and maintaining critical ICT systems to support the improved tax and superannuation experience

Financial management – making effective investment decisions for the longer term vision, while balancing delivery of current year commitments

Relationships – having the trust and respect of key stakeholders

People capability – having an agile, engaged and skilled workforce

Service expectations – providing tailored services and communications that match contemporary needs and expectations

    Last modified: 06 Jul 2015QC 40581