• Our purpose

    Mission

    We contribute to the economic and social wellbeing of Australians by fostering willing participation in our tax and superannuation systems

    Vision

    We are a leading tax and superannuation administration known for our contemporary service, expertise and integrity

    Values

    We are impartial, committed to service, accountable, respectful and ethical

    Goals

    Easy for people to participate

    Contemporary and tailored service

    Purposeful and respectful relationships

    Professional and productive organisation

    Strategies

    Build a culture that embodies our values and transforms the client experience

    Simplify interactions, maximise automation and reduce costs

    Connect with the community and other agencies in meaningful ways

    Influence policy and law design for more certain outcomes

    Use data in a smarter way to improve decisions, services and compliance

    Reshape the workforce to optimise capability and performance

    Strategic risks

    Revenue collection – collecting the right amount of money for the Government to support and fund services for the community

    ICT systems – designing, implementing, and maintaining critical ICT systems to support the improved tax and superannuation experience

    Financial management – making effective investment decisions for the longer term vision, while balancing delivery of current year commitments

    Relationships – having the trust and respect of key stakeholders

    People capability – having an agile, engaged and skilled workforce

    Service expectations – providing tailored services and communications that match contemporary needs and expectations

      Last modified: 06 Jul 2015QC 40581