• Measuring our impact

    Measuring our impacts is important as everything we do is ultimately about improving outcomes for government and the community.

    We have four interconnected impacts that we are setting out to achieve which are integrity, willing participation, revenue and productivity. These impacts are based on internationally recognised categories from the OECD and provide a high-level indication of the health of our administration. Under each of these broad impacts we have developed more specific impact indicators with supporting performance measures.

    Integrity

    The integrity impact relates to the perceptions of fairness of the administration of the tax and superannuation systems and the level of confidence the community has in our administration.

    Performance measures

    Results

    2012-13

    2013-14

    Increase in trust and confidence - by providing clients with certainty, engaging early and being professional, respectful and fair

    Satisfaction – Community satisfaction with ATO performance

    n/a

    n/a

    Fairness – Perceptions of fairness in disputes

    n/a

    n/a

    Professionalism – People surveyed agreed that ATO listens to and responds to feedback

    n/a

    53%

    Create a client focused and future oriented workforce – by focusing on desired cultural traits and encouraging engagement to deliver improved services.

    Culture – Level of employee engagement

    n/a

    n/a

    Willing participation

    The willing participation impact relates to clients' behaviour in complying willingly with tax and superannuation obligations.

    Performance measures

    Results

    2012-13

    2013-14

    Improve the client experience – by providing interactions which are easy to access, minimising red tape and reducing compliance costs.

    Ease – People surveyed agree the ATO makes it easy to access services* and information**

    n/a

    72%* 73%**

    Digital – Proportion of inbound transactions completed digitally

    n/a

    n/a

    Compliance cost – Adjusted average cost of managing tax affairs

    n/a

    n/a

    Increase in clients meeting their obligations – by ensuring correct and timely registrations, lodgments, reporting and payments.

    Registration – Proportion of companies* and individuals** registered in the system

    n/a

    n/a* 127.5%**

    Lodgment – Proportion of activity statements* and income tax returns** lodged on time

    78.4%* 81.4%**1

    78.6%* 81.7%**2

    Payment – Proportion of liabilities paid on time by value

    89.1%

    88.6%

    Superannuation – Adjusted employer superannuation contributions as a proportion of adjusted salary and wages

    n/a

    n/a

    Correct reporting –Tax gap as a proportion of revenue

    GST: 6.2%1

    GST: 6.0%2

    1Relates to the 2011–12 financial year
    2 – Relates to the 2012–13 financial year

    Revenue

    The revenue impact relates to collecting the right tax at the right time. The focus of these indicators is less on the client’s behaviour and more on getting the right tax result.

    Performance measures

    Results

    2012-13

    2013-14

    Increase in clients paying the right amount of tax at the right time – by undertaking activities to ensure appropriate collection of revenue for Government to support and fund services for the community.

    Tax assured – New under development

    n/a

    n/a

    Audit yield – Cash collected from direct compliance activities

    $7.9b

    $9.4b

    Total revenue effects – New under development

    n/a

    n/a

    Debt – Ratio of collectable debt to net tax collections

    5.7%

    6.1%

    Expected revenue – Proportion of revenue collected compared with forecast

    n/a

    4.4% below original budget forecast

    Productivity

    The productivity impact relates to the efficiency of the administration of the tax and superannuation systems.

    Performance measures

    Results

    2012-13

    2013-14

    Decrease administrative costs – by improving efficiency, productivity and performance.

    Budget – Operating within budget

    0.3%

    0.02%

    Cost of collection – Cost to collect $100

    $0.70 (gross) $0.91 (net)

    $0.69 (gross) $0.90 (net)

    Expenditure – Tax administration expenditure as % of gross domestic product

    – Non-tax expenditure as % of total expenditure

    n/a

    n/a

    n/a

    n/a

    Cost per transaction*

    *Under development and will not be reported on in 2015–16

    n/a

    n/a

    n/a – Relates to measures that are new, have not previously been reported in the annual report for the given years, or have not been reported using the same terminology listed in this plan.
      Last modified: 06 Jul 2015QC 40581