The initial interview

At the initial interview the tax officer will:

  • provide you with their identification and contact phone number when they first meet you (unless they have already done this), as will any other tax officers present
  • tell you the name and phone number of their manager (except in very limited circumstances)
  • outline the process they will follow
  • clarify anything in our letter you are unsure about
  • give you the opportunity to volunteer information about any possible errors you have found – if you do this, any penalty may be reduced
  • tell you how you can escalate any matters of concern.
    Last modified: 05 Jan 2016QC 27177