Taxpayers' charter – treating you fairly and reasonably
We administer the laws fairly and openly. We try to be approachable and helpful, and take your circumstances into account.
We try to ensure everyone meets their obligations under the laws, so those who pay or claim the correct amounts are not disadvantaged by those who do not.
When we collect revenue or make payments, we use our powers in a fair, professional and responsible way.
We know most people try to meet their obligations, so we try to make sure these people are not subjected to undue use of our powers.
Most of the standards we outline here, including those about the behaviour of tax officers, are based on the law.