• Every year counts – individuals

    We've delivered improvements and will continue to improve future services and interactions.

    The blueprint outlines how the ATO is reinventing the experience you have in the tax and superannuation systems.

    You can read more about our changes and how we're improving below or download the Every year counts timeline for individuals (Portable Document Format 398KB).This link will download a file

    Improvements in 2016–17

    Here are key initiatives you've told us are important that have been or will be delivered in 2016–17:

    • Making myTax available for everyone who does their own tax return. As an individual who completes your own return, you can use myTax to prepare and lodge your 2015–16 return (see lodging your tax return).
    • Improvements to myGov – you can now use your email address as your username for myGov. This improvement was delivered with the Department of Human Services.
    • New online features for myTax 2016–17 – you can record events and transactions for depreciation and capital gains tax throughout the year, to pre-fill your tax return.
    • Improvements to myDeductions – your 2015–16 tax return will be pre-filled with the deductions you have captured in the ATO app. You can capture more deductions in the ATO app in 2016–17 (for example, income protection insurance premiums).
    • Pop-up service centres – you may be able to visit an ATO pop-up service centre in your local community to get help in using our products and services.
    • New ways to get assistance online when using myTax – you can chat with an ATO staff member through web chat. If you need help, you can share your screen so we can see what you can see, to quickly resolve your issue.
    • Continuation of certainty letters – you or your agent may be told that your income tax affairs for the past year will not be subject to further review. This gives you certainty that your tax affairs for that year are complete.

    In addition to the experience outlined above, we may be involved in consultation and co-design activities on key improvements – for example:

    • A choice on how to receive your new TFN – you can choose to have your TFN sent to you via SMS, email or post.

    Improvements in 2015–16

    In 2015–16, we focused on fixing the basics and delivered new, tailored services to transform how you deal with us.

    We introduced an expanded range of online services through myGov to help you manage your tax, super and other government services in one place, at a time that suits you – things like:

    • Easier access – you can use your email address to log on to myGov instead of a computer-generated user ID, or access ATO online services directly using your voice via the ATO app.
    • The myDeductions tool – keep track of your work-related expenses throughout the year and pre-fill them straight into your myTax return for 2016. If you lodge using an agent, the same information will be available to them to complete your tax return – no more paper receipts to sort through!
    • Tell us once – you can update your details once and choose to have the update shared across all relevant government services (see MyGov update your details now).
    • You can manage payments, view and pay your income tax assessment, and view your lodgment history.

    We are removing irritants raised by the community and providing you with certainty about where you stand, by:

    • improving our website to make it easier to find what you’re looking for
    • providing answers to your basic tax questions with our virtual assistant, Alex
    • issuing 500,000 letters to low risk individual taxpayers providing certainty that their 2015 income tax return was okay and will not be subject to further review. Issuing of certainty letters will be expanded in 2016–17,
    • delivering on our commitment to you in resolving your dispute by working with an independent officer.

    See also:

    Online services for individuals and sole traders

    Last modified: 05 Dec 2016QC 49611