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  • Why information management is important

    Along with people and finances, we view information as a key resource. In achieving our strategic objectives, we recognise that information resources, supporting technology, and processes need to be coordinated and managed effectively. Underpinning this approach are the legal requirements set by government to ensure agencies manage their resources effectively, ethically and efficiently. Our information resources are contained in the form of data and records, and in the knowledge, experience and judgment of our people and intermediaries.

    Information provides the key to improving our understanding of the systemic nature of the revenue system within the Australian economy. This means we need to develop some lead indicators which will allow us to dynamically respond to emerging issues, trends and changes to the economy as they occur.

    We need to make better use of the information we collect from our clients and other sources to enhance our ability to target and monitor compliance on the basis of risk differentiation across market segments, products and capabilities. We also need to manage our information better to improve the ability of our clients to meet their obligations. In order to do this, we need to identify and manage information on the basis of a clear understanding of the leverage points for our business, so that we can make better-informed decisions. We need to know that we are doing the right things and that we are doing them right.

    As we move to providing more information to our clients and intermediaries online, it is important that we understand the expectations of the Australian community and plan to balance disclosure and transparency with fulfilling our legal and ethical obligations. We are acutely aware of the importance of adhering to privacy and security legislation.

    We need to make sure we provide user-friendly, accurate and timely information to our clients, so they can fulfil their obligations. To continually improve the services we deliver, we need to develop a comprehensive understanding of the range of relationships we may have with our clients.

    Where we want to be:

    • It is easier to find out something we didn't know.
    • There is a greater return on investment for the information resources we manage.
    • We are constantly monitoring the environment so that we can dynamically apply current information to the decisions we make.
    • We collect the information we need to provide real-time insight for forecasting, planning, delivery and evaluation.
    • Within our legislative responsibilities, we can readily exchange information across the revenue system.
    • People contribute their knowledge and skills to provide quality information and are rewarded for their contribution to information sharing.
    • We comply with relevant legislation and standards that relate to the management of records, both electronic and paper.
    • Our information systems are well integrated to support the work we do.
    • We have endorsed best practice in place instead of locally developed processes and procedures.

    See also:

    Last modified: 07 Mar 2016QC 33536