External scrutiny and governance

We are accountable to our ministers and government and subject to external scrutiny. Our governance framework provides the structure for planning, reporting and decision making.


  • Healthy relationships with key scrutineers
  • Complaints decreased by 30.5% compared to 2011–12
  • Ethical Behaviour Matters training completed by 24,345 employees
  • Reduced 2013–14 Comcover premium by 8.8%
  • Won 'Business Continuity Team of the Year' award at the Business Continuity Institute Australasian Awards

Looking ahead

  • Include third-party views, effectiveness and efficiency as standard measures in the performance card of the ATO
  • Develop a clear statement of our vision for 2020, detailing our strategic intent, mission and strategies
  • Respond to the Australian Public Service Commission's capability review and implement our action plan
  • Make organisational and structural changes to refresh leadership and move functions for productivity gains
  • Broaden our fraud detection program, to address new and emerging fraud risks and vulnerabilities

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Last modified: 20 Oct 2014QC 42583