• Appendix 13: Corrections

    The following errors appeared in our 2011–12 annual report.

    PBS key performance indicators

    As printed on page 38:

    Maintain quality and practical means of assistance: We use the integrated quality framework for quality assessment. In our call centres, our telephony quality result for 2011–12 was 96.4% 93.6% against a benchmark of 90%.

    Use of pre-filling service

    As printed on page 42:

    Pre-fill downloads in Tax agent portal was transposed with pre-fill requests in e-tax.

    The corrected table is below and includes data until the end of June 2012 (end of May 2012 data was reported previously).

    Use of pre‑filling service corrected table

    Collecting debt

    As printed on page 58:

    Aged debt (that is two years or older) was 15.8% 16.1% of total collectable debt at 30 June 2012.

    Compliance collections

    As printed on page 72:

    Table 2.23 Compliance income tax commitments and results, 2007–08 to 2011–12

     

    2007–08
    $m

    2008–09
    $m

    2009–10
    $m

    2010–11
    $m

    2011–12
    $m

    Liabilities commitment

    5,050

    5,579 5,519

    5,830

    7,342

    8,662

    Liabilities raised

    5,860

    5,943

    6,774

    8,529

    9,992 9,912

    Cash commitment

    3,116

    3,469

    3,732

    4,877

    6,060

    Estimated cash collected

    3,304

    3,799

    3,545

    5,391

    5,982

    AVO operating profit

    As printed on page 105:

    Achieved a $2.2 million operating profit after before income tax.

    Operating profit after before income tax of $2.2 million.

    As printed on page 106:

    Its operating profit after before income tax for 2011–12 was $2.2 million.

    As printed on page 141:

    Through strong financial management and reinforcing a thrift ethic, we finished 2011–12 with an operating surplus of $3.1 million ($0.9 million for the ATO component, and a $2.2 million operating profit after before income tax for the AVO).

      Last modified: 06 Oct 2014QC 42617