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  • Purpose

    The ATO purpose is to contribute to the economic and social wellbeing of Australians by fostering willing participation in the tax and superannuation systems. We achieve this through the delivery of our goals:

    • making it easier for people to participate
    • providing contemporary and tailored services
    • maintaining purposeful and respectful relationships
    • being a professional and productive organisation.

    Vision

    We are a leading tax and superannuation administration known for our contemporary service, expertise and integrity.

    Strategic objectives

    We have nine strategic objectives, grouped into five perspectives:

    Government

    G1

    The government and the public have trust and confidence in the integrity of the ATO

    G2

    Our influence and insight enable well-designed tax and superannuation law, policy and administration

    Client

    C1

    We provide clients with a consistent, tailored and transparent experience

    C2

    We empower and include our partners

    C3

    We provide clients with reliable service

    Workforce

    W1

    We are a high-performing, responsive and professional workforce

    Operational

    O1

    We are sophisticated and clever in how we use our data

    O2

    We ensure the integrity and security of our data, to support taxpayer, partner and ATO needs

    Financial

    F1

    We manage resources with agility in order to improve productivity and realise efficiencies

    NOTE
    Together, the five perspectives create an overall management view of our goals and strategic objectives.

      Last modified: 26 Oct 2018QC 57056