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  • Management of human resources

    The ATO’s workforce capability requirements are diverse and varied, with roles that span entry level administration and customer service, through to professional specialist roles. We have invested in developing our employer brand to attract and retain the very best candidates with a mix of expertise. Our employee value proposition distinguishes us within the public service and private industry, and positions us as offering meaningful, rewarding work, competitive conditions, and a culture that appeals to people who will lead us into the future.

    We have a highly engaged workforce that is underpinned by a robust performance and recognition framework and supported by front-line human resource (HR) advisors providing timely, tailored and tangible solutions to address people and workforce challenges.

    The ATO invests in providing contemporary, flexible learning solutions that build staff capabilities to complete priority work now and into the future. We continue to broaden our reach by offering staff a variety of ways to learn, beyond traditional classroom learning. Through technology-assisted products – including webinars, short learning events via ATO Learning Express, and online learning platforms, such as and Udemy – we provide staff with access to anywhere, any-time learning.

    We use a capability framework to integrate our people system, particularly for job profiling, capability appraisals and learning and development activities. Capability focus areas in 2017–18 included internal and external client service skills, leadership, and digital and data capabilities. A rolling series of evaluations is completed on new and existing programs to ensure they continue to meet the needs of learners and business.

    FIGURE 4.3 Our locations, 2017–18

    The geographical disbursement of the ATO workforce around Australia was: 3,415 staff in Queensland, 6,058 in New South Wales, 2,351 in the ACT, 680 in Tasmania, 4,867 in Victoria, 1,799 in South Australia, 941 in Western Australia, and 2 in the Northern Territory.

    Last modified: 26 Oct 2018QC 57078