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  • Appendix 5: Compensation statistics

    The information below only relates to compensation under the Commonwealth’s Scheme for Compensation for Detriment caused by Defective Administration.

    Under the Commonwealth’s Scheme for Compensation for Detriment caused by Defective Administration, compensation may be paid to an individual, company or other organisation that has experienced detriment as a result of our defective actions or inaction.

    Payments under the scheme are discretionary and the table below provides details of payments made by us under the scheme in 2017–18.

    Compensation claims

    We have internal service targets for processing compensation claims. In 2017–18, we aimed to process claims within 56 days. Some claims take longer to investigate due to their complexity.

    In 2017–18, we registered 171 and finalised 166 compensation claims, with 76 resulting in compensation being offered.

    TABLE 5.11 Completion time frames of compensation claims, 2017–18

    Claims

    56 days

    Negotiated time frame

    Number of claims

    87

    64

    % of claims completed in time frame

    92%

    90%

    Compensation payments

    The total amount of compensation payments made in 2017–18 was $409,035. The median payment was $495 and the average was $7,575.

    While these statistics have been compiled from a number of data sources, all possible care has been taken to ensure consistency.

      Last modified: 26 Oct 2018QC 57112