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  • Tax time

    Tax time is our busiest time of the year – last year we issued 95% of refunds within 12 days. To help us efficiently process the tax returns of millions of Australians we hire a team of casual staff across our frontline enquiries and back-office processing teams.

    Applications are now closed for 2018.

    Key dates

    Submitting your application

    When completing the online application you will be asked to provide your

    • personal details
    • employment and education details
    • resume (no longer than two pages)
    • site preferences
    • referee details.

    How to apply

    Follow the directions on ATO CareersExternal Link to complete your application.

    Once you've submitted your online application, you'll receive an email confirmation. If you don't receive an acknowledgment email from us, you can view it by logging in to ATO Careers and selecting My profile then My emails.

    Once you have submitted your application, you won’t be able to change any details.

    If you have made an error or need to change details of your application, email us at

    Reviewing your application

    We will keep you updated on your progress while we review your application.

    We assess your suitability for the job using a competitive selection process.

    You will receive an email advising of your application status after we’ve assessed it. You can check the status of your application at any time by logging in to your ATO Careers account. Navigate to Current applications, and check the status column next to your job.

    Assessment activities

    If you progress to the next stage of the recruitment, you'll be required to undertake either one or two assessment activities (depending on which location you’ve applied for):

    • a video interview to assess your suitability and interest in joining the ATO for tax time.
    • a call-centre simulation, assessing your ability to respond to a range of common enquiries we receive.

    Preliminary decision

    At this point, we will review your performance at each of the assessment stages to determine your competitiveness for the role. We may also contact your referee.

    We will provide feedback to all unsuccessful candidates once the selection process is finished.

    Final checks

    If your application is successful we will confirm you are an Australian citizenExternal Link, or will be by February 2019.

    We will conduct a number of pre-employment checks – any offer of employment is subject to clearing these checks.

    This involves checking police records, confirming your identity and asking you to complete a:

    • declaration of secrecy form
    • declaration of compliance with tax and superannuation obligations form.

    Additional checks may also be necessary.

    Our your integrity matters page outlines these checks in detail. We cannot employ you if you do not complete these checks.

    You will receive a phone call to confirm your availability to start work with us. This is not a formal offer.


    We anticipate making offers of employment in late 2018 and early 2019.

    After we have confirmed your availability and obtained a satisfactory integrity check, we will send you a formal offer. We are planning for you to start work with us in early February 2019.

    Starting work

    In your first few weeks working with us, you will undertake comprehensive, on-the-job training delivered in five-hour blocks, three days a week. This paid training will ensure that you’re fully equipped with all the skills you need to interact with our clients.

    We offer flexible options so you can schedule training according to your availability.

    Last modified: 12 Nov 2018QC 57286