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  • ATO Evergreen Program

    Applications for the ATO Evergreen Program are now closed.

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    About the program

    The ATO Evergreen Program is for Aboriginal and/or Torres Strait Islander peoples. It combines work experience and formal training over 12 months, with a permanent job placement at the end of the program.

    Throughout the program, participants get to know the different work types and career options available as an ATO employee as they build their professional skills and undertake work that makes a difference in the community.

    We provide:

    • a meaningful and rewarding career with opportunity for progression 
    • a 12-month development program that combines work experience and formal training
    • a competitive starting salary package of over $66,292 ($57,645 plus 15.4% superannuation)
    • two 6-month work rotations, with the opportunity to work in different roles
    • an opportunity to work in one of the largest Australian Public Service organisations
    • a formal qualification with an accredited training provider
    • regular training in a wide range of topics
    • support from a dedicated program manager, rotation team leaders and buddies
    • access to Aboriginal and/or Torres Strait Islander employee networks and Indigenous Liaison Officers.

    To learn more, hear from recent Evergreen participants.

    Program locations

    Evergreen Program locations include:

    • Albury (Wiradjuri Country)
    • Canberra (Ngunnawal Country)
    • Dandenong (Wurundjeri & Boonwurrung Country)
    • Geelong (Wadawurrung Country)
    • Gosford (Darkinjung Country)
    • Newcastle (Awabakal and Worimi Country)
    • Townsville (Bindal & Wulgurukaba Country)
    • Traralgon (Gunaikurnai Country).

    Who can apply

    To apply for the ATO Evergreen Program, you must be able to give written evidence that you:

    • are an Aboriginal person and/or a Torres Strait Islander person
    • identify as an Aboriginal person and/or a Torres Strait Islander person
    • are accepted in your community as being an Aboriginal person and/or a Torres Strait Islander person
    • are an Australian citizen.

    You will be asked to provide confirmation of Aboriginal and/or Torres Strait heritage (or both) within 6 weeks of applications closing.

    Submit your application through our online recruitment systemExternal Link by the due date.

    If you have questions about the program, email entrylevelprograms@ato.gov.au.

    Our ideal candidate

    Our ideal Evergreen candidate:

    • has competent written and verbal communication skills and customer service experience
    • has good computer skills and can operate in a Windows environment
    • is resilient, flexible and independent
    • is a team player
    • takes a proactive approach to their work and embraces challenges
    • has a willingness to learn
    • is passionate, committed, professional, energetic and determined to serve the community.

    Roles

    Your 2 work rotations may include one or more of the following work types:

    Client engagement

    In this role, you will undertake case work in different market segments.

    Your tasks may include:

    • ensuring taxpayers are meeting their obligations and complying with tax legislation, regulations and standards
    • getting information and providing advice to clients
    • conducting field, phone and desk audits
    • reviewing and assessing tax returns to determine compliance
    • interpreting taxation legislation and procedures
    • developing and implementing compliance improvement strategies.

    Administration officer

    In this role, you will support and help organise our business areas.

    Your tasks may include:

    • managing and maintaining records and information
    • liaising and communicating with our stakeholders
    • compiling and preparing documents, reports and correspondence
    • general reporting and data management.

    Client experience officer

    In this role, you will undertake a range of customer service activities in an ATO call centre. This could be in different areas of the organisation.

    Your tasks may include:

    • helping the community resolve a range of customer enquiries
    • providing technical advice on legislative, policy and procedures
    • verifying and updating data
    • recording interactions in our business information systems.

    Training and support

    The Evergreen Program aims to train, support and prepare you for an ongoing career with the ATO.

    You will have a program manager who will guide you in your professional development.

    For each work rotation, you'll also have a different team leader who will guide and support you in your specific work roles including:

    Activities

    As part of the program, you'll participate in different training activities, including:

    • group discussions
    • training workshops
    • research projects
    • case studies analysis.

    Training

    We'll train you and provide you with professional development opportunities to help you work in the ATO and the public service environment.

    You'll also receive technical training. The training topics will be relevant to your rotation placement in the program.

    Accreditation

    You'll be able to complete a formal qualification as part of the program.

    After the program

    On successful completion of the program, you'll:

    • have a permanent APS 3 level job
    • advance to a minimum of an APS 3, with a total salary package of over $75,712 ($65,609 plus 15.4% super). You can earn up to $81,684 ($70,784 plus 15.4% super) as an APS 3 officer in the ATO
    • receive formal recognition for completing the program
    • get a formal qualification
    • receive employee benefits, including    
      • leave conditions
      • annual salary advancement
      • flexible working hours.
       
    Last modified: 08 Aug 2022QC 49438