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  • The Evergreen program

    The Evergreen program is an entry level program for Aboriginal and Torres Strait Islander peoples that provides an opportunity to start your career and develop your professional and technical skills in the public service.

    The Evergreen program combines challenging work and formal training with a permanent job on successful completion of the program.

    On this page:

    Program overview

    Our Evergreen program:

    • is a 18-month development program
    • is a full-time role
    • provides you with a permanent job on completion.

    What we offer

    We offer:

    • an national, intensive and challenging program
    • a starting salary of nearly $54,000 (level APS 2)
    • two challenging nine-month work rotations which will provide you with the opportunity to work in a variety of roles
    • regular training which will cover a wide range of topics, including:            
      • how government works
      • introduction to tax and superannuation
      • topics on professional skills.
    • training that may allow you to obtain a formal qualification
    • support from a dedicated program manager, rotation team leaders and buddies
    • secure and competitive employment conditions
    • an opportunity to work within one of the largest Australian Public Service (APS) organisations.

    On successful completion of the program you will:

    • be offered a permanent job
    • receive formal recognition for completing the program
    • advance to the next classification level APS3
    • on successful advancement be paid a salary $61,825 with excellent superannuation benefits
    • continue to receive a wide range of employee benefits including leave conditions, annual salary advancement, and flexible working hours.

    See also:

    Work rotations

    During the program you will:

    • complete two different nine-month work rotations
    • work in a variety of roles
    • build networks
    • have the opportunity to identify the types of work that are rewarding for you


    Your work rotation may include one or more of the following work types.

    Client engagement

    In this role you will undertake case work in various market segments to ensure taxpayers are meeting their obligations and complying with taxation legislation, regulations and standards.

    Tasks may include:

    • reviewing and assessing taxation returns to determine compliance with legislative requirements
    • conducting field, telephone and desk audits
    • auditing compliance systems
    • managing relationships with clients and stakeholders
    • identifying compliance risks, developing and implementing improvement strategies to mitigate them
    • determining, imposing and reviewing penalties.

    Administration officer

    In this role you will support and help organise the business.

    Tasks may include:

    • managing and maintaining records and information
    • liaison and communication
    • compiling and preparing documents, reports and correspondence
    • general reporting
    • data management
    • policy implementation.

    Client experience officer

    In this role you will undertake a range of customer service activities in a call centre environment across different areas of the ATO. You will have a high level of client contact.

    Tasks may include:

    • assisting the community
    • answering incoming or outbound enquiries
    • providing technical advice across differing legislative, policy and procedural requirements
    • communicating and negotiating with clients and stakeholders to resolve a broad range of customer service enquiries received via different channels
    • verifying and updating data
    • recording interactions on a range of internal information systems.

    Training and support

    Our Evergreen program is designed to train, support and prepare you for an ongoing career with the ATO.


    As part of the program you will undertake a variety of training activities including:

    • group discussions
    • training workshops
    • on-the-job training
    • research assignments or projects
    • self-assessments
    • case study and scenario analysis.

    Professional skills training

    The professional skills learning part of the training introduces you to our environment, work and people.

    We'll provide you with professional development opportunities to help you work well in the ATO and the public service.

    The program will include training to allow you to obtain a formal qualification.

    More information about professional skills training will be provided during the recruitment process.

    Technical training

    As well as work placements, you'll receive technical training.

    The technical training topics have been selected to be relevant to the work rotation placements you are likely to do during the program and the types of work you may be allocated after the program.


    You'll be appointed a program manager at the commencement of your program. Your program manager will guide you in your professional development and provide you with the tools to help you with your career development.

    For each work rotation, you'll also have a rotation team leader. Your team leader will guide and support you in your specific roles.

    Next steps:

    Last modified: 21 Jun 2018QC 49438