• Attachment G

    Productivity improvement measures

    Measure 1:

    Monitor ATO Workforce Profile and Recruitment Practices

    Target

    Year 1

    Year 2

    Indicator 1: Achieve best practice in team size relevant to ATO business needs, measured by ratio of Executive Level managers to average team size.

    Increase the average team size by 0.2

    By 0.3

    Indicator 2: Limit growth in number of EL1/EL2 positions through ongoing review of job sizing.

    Maintain current numbers of Executive staff

    1% reduction in Executive level positions

    Compensatory increase in staffing levels at lower classification levels as required.

    Indicator 3: Adoption of streamlined recruitment and selection processes.

    Reduce time spent on recruitment processes by 2 days per FTE involved in the process.

    Maintain year 1 target

    Indicator 4: Mandate streamlined job design and work value assessment methodology.

    Implement streamlined job design and work value assessment methodology, as evidenced by:

    • Reduced time to develop job documentation by 3 hr per job
    • Aim for 10% reduction of 1844 (recruitment processes in 2010/11) = 184 jobs identified for fill using workforce shifts
    • Review establishment positions that may be incorrectly classified.
     

    Maintain year 1 target

    Measure 2:

    Provide best practice Learning & Development and support attendance at L&D activities

    Target

    Year 1

    Year 2

    Indicator 1: Improved training processes that increase the skills base of the workforce for improved efficiency.

    90% of managers surveyed report increased productivity following employee attendance at a sample of training programs (on targeted priorities)

    Lift average course attendance rates by 5%

    Repeat year 1 target

    Indicator 2: Implement ePDA as measured by better targeting training to job requirements.

    Electronic Performance Development Agreement system in place by 2012/13.

    Electronic Performance Development Agreement system in place by 2012/13.

    Measure 3:

    Increase workforce participation

    Target

    Year 1

    Year 2

    Indicator 1: Develop a positive attendance culture.

    Progress towards reduction in number of staff with flex debits outside the limited prescribed by the agreement to less than, or equal to 1%

    Progress towards reduction in the number of staff who do not follow directions to take annual leave.

    Have positive attendance program in place across Operations sub-plan

    Reduction in number of staff with flex debits outside the limited prescribed by the agreement to less than, or equal to 1%

    5% reduction in the number of staff who do not follow directions to take annual leave.

    Have positive attendance program in place across CS&L and EST and Compliance sub-plans

    Measure 4:

    Reduce case cycle time (Compliance and Corporate Services and Law) with no reduction in quality and professionalism.

    Target

    Year 1

    Year 2

    Indicator 1: A further improvement in IQF outcomes for Interpretive Assistance (IA) with a particular focus on timeliness, and administrative soundness, and for Active Compliance (AC) with a particular focus on timeliness.

    (i) 3% reduction improvement in IA cycle times over 2010-11 performance (IA)

    (ii) Administrative soundness - Target 66% Improvement in correctness (2010-11 performance 61%)

    (iii) ATO Interpretative Decisions - Target: Establish a cycle time benchmark for ATOIDs of 80% finalised within 90 days (Law)

    (iv) IQF result for postissue audits - (a) timeliness criteria improves from 78% as at 30 June 2011 to 82% (AC)

    (i) Additional 5% improvement in IA cycle times over year 1 performance (IA)10% reduction in cycle times over 2010-11 performance

    (ii) Administrative soundness - Target 71% Improvement in correctness (2010-11 performance 61%) (IA)

    (iii) ATO Interpretative Decisions - Target: Meet cycle time benchmark of 85% (Law)

    (iv) IQF result for postissue audits - (a) timeliness criteria improves from 82% as at 30 June 2012 to 88% (AC)

    (v) On completion of TTTDM Project in 2012/13 - cycle times will be introduced for all law products including class rulings, internal advice, determinations and PTIs and will aim to meet corporate benchmarks for cases completed within cycle time. (Law)

    Indicator 2: Reduce the number of long term aged cases in Active Compliance.

    (i) Case in hand >2 Years
    As at 27 September 2011 there are 267 cases which are greater than 2 years old and have exceeded their benchmark cycle time. (AC)

    Without increasing the benchmark cycle times, we would aim for a 25% reduction in this number to 200 as our stock in hand at the end of year 1.

    (i) A further 25% reduction on the previous year's closing balance of 200, aiming to reduce our stock on hand to 150 at the end of year 2. (AC)

      Last modified: 02 Dec 2011QC 24167