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  • Activity-based metrics

    The ATO undertakes a significant number of activities that help to deliver outcomes for the community, including the activities noted below. However, such metrics cannot tell us how effective our activities have been. Therefore, an increase in activities does not necessarily lead to an improvement in performance, nor does a decrease in activities necessarily lead to a decline in performance.

    Metric

    Description

    Measure

    A1

    Number of matters that have been consulted on

    1.1, 3.2, 6.1, 6.2

    A2

    Number of visits to the consultation page of ato.gov.au

    1.1

    A3

    Number of interpretive guidance products provided

    2.1, 3.2, 5.2

    A4

    Number of private rulings provided

    2.1

    A5

    Number of public rulings and determinations provided

    2.1

    A6

    Number of class rulings provided

    2.1

    A7

    Number of product rulings provided

    2.1

    A8

    Number of memorandums of understanding

    4.3

    A9

    Number of international information exchanges (including specific, spontaneous and automatic exchanges)

    4.3

    A10

    Number of compliance audits, reviews and other checks undertaken

    4.4

    Measures with no specific outcome-based, survey-based or activity-based metrics

    3.3, 5.1, 5.3, 6.3

      Last modified: 08 Feb 2019QC 57845