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  • Activity-based metrics

    The ATO undertakes a significant number of activities that help to deliver outcomes for the community, including the activities noted below. However, such metrics cannot tell us how effective our activities have been as an increase in activities does not necessarily lead to an improvement in performance, nor does a decrease in activities necessarily lead to a decline in performance.

    Activity-based metrics A1 - A11

    Activity Metric

    Description

    Measure

    A1

    Number of matters that have been consulted on

    6.1, 6.2

    A2

    Number of visits to the consultation page of ato.gov.au

    1.1

    A3

    Number of interpretive guidance products provided

    2.1

    A4

    Number of private rulings provided

    2.1

    A5

    Number of public rulings and determinations provided

    2.1

    A6

    Number of class rulings provided

    2.1

    A7

    Number of product rulings provided

    2.1

    A8

    Number of memorandums of understanding

    4.3

    A9

    Number of international information exchanges (including specific, spontaneous and automatic exchanges)

    4.3

    A10

    Number of compliance audits, reviews and other checks undertaken

    4.4

    A11

    Level of compliance with Protective Security Policy Framework mandatory requirements

    3.2

    Measures with no specific outcome-based, survey-based or activity-based metrics

    5.1, 5.3, 6.3

    Results – activity based metrics

    Results – activity based metrics A1 - A11

    Metric

    Result

    2016–17

    2017–18

    2018–19

    Metric A1 - Number of matters that have been consulted on

    93

    36

    32

    Metric A2 - Number of visits to the consultation page of ato.gov.au

    13,452

    11,724

    12,266

    Metric A3 - Number of interpretive guidance products provided

    45,000

    55,048

    51,584

    Metric A4 - Number of private rulings provided

    7,300

    6,459

    5,285

    Metric A5 - Number of public rulings and determinations provided

    73

    64

    54

    Metric A6 - Number of class rulings provided

    127

    87

    62

    Metric A7- Number of product rulings provided

    25

    17

    13

    Metric A8 - Number of memorandums of understanding

    115

    135

    144

    Metric A9 - Number of international information exchanges (including specific, spontaneous and automatic exchanges)

    944 total exchanges

    (517 incoming,
    427 outgoing)

    706 total exchanges

    (463 incoming,
    243 outgoing)

    636 total exchanges

    (393 incoming, 243 outgoing)

    Metric A10 - Number of compliance audits, reviews and other checks undertaken

    3.1 million

    3.4 million

    4.3 million

    Metric A11 - Level of compliance with Protective Security Policy Framework mandatory requirements

    n/a

    Compliant(14)

    Compliant - reporting requirements met

    Note 14: Result was published in the Commissioner of Taxation Annual Report but not in the ATO Regulator Performance Framework self-assessment report.
      Last modified: 27 Feb 2020QC 61545