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  • Recommendation 3.7

    1. To ensure that ATO compliance and technical staff are well-equipped to prevent or resolve disputes, the IGTO recommends that the ATO develop a targeted suite of training products which focuses on:
    2. The IGTO further recommends that, based on the skilling needs of individual staff, the ATO compliance and technical staff who interact with taxpayers complete the above targeted training as a requirement of their performance development agreements, with reviews to be conducted periodically to ensure these skills are current and effective.

    ATO response

    We agreed with this recommendation and implementation was completed on 28 August 2014.

    The Dispute Management curriculum supports managers in ensuring that staff members are provided the necessary training identified through the personal development agreement process. Over 700 sessions from the Dispute Management curriculum will be delivered during 2014.

    Learning and Development have developed an extensive ATO Dispute Management curriculum. The curriculum is supported by a number of supplementary resources including articles, videos, books, journals and web based material. It covers dispute management, negotiation, conflict management, communication and client relationships.

      Last modified: 25 Oct 2019QC 40262