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  • Recommendation 4.8

    To better assist taxpayers and their representatives to get in touch with the right areas of the ATO for dispute resolution purposes, the IGTO recommends that the ATO:

    • further promote the Professional to Professional program to a broader group of tax and legal practitioners; and
    • assess and report on the utility of the Professional to Professional program.

    ATO response

    We agreed with this recommendation and implementation was completed on 20 August 2013.

    The availability of the Professional-to-Professional (P2P) service has been promoted to practitioners via eLink and webcast with updates to the Tax Professionals website outlining the service. The P2P service has been further promoted through an article tabled with the Legal Practitioners Forum for publishing in legal body national newsletters. The article was published in the January/February 2013 edition of the Law Institute Journal.

    An evaluation of the P2P service has been completed. The report found that the service bridges a gap for users who could not otherwise locate information addressing their administrative and technical queries using our telephony and online channels. It provides an alternative means for obtaining information before turning to the our formal advice channels.

      Last modified: 25 Oct 2019QC 40262