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  • Recommendation 5.4

    The IGTO recommends that, for the purpose of identifying opportunities to enhance its dispute resolution capability, the ATO should:

    • implement an independent system to collate and assess feedback from all parties, their representatives and ADR practitioners as to the effectiveness of the process, including the conduct of the ATO’s representatives when engaging in ADR and any suggestions for improvement; and
    • publish this feedback to imbue public confidence in the use of ADR, internally recognise good performance of ATO representatives and to identify areas for improvement.

    ATO response

    We agreed with this recommendation and it is in progress.

      Last modified: 25 Oct 2019QC 40262