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  • Reconciliation Action Plan achievements

    We value the contribution of Aboriginal and Torres Strait Islander people, as employees, suppliers and clients.

    Our Reconciliation Action Plan 2018–2020 (RAP) highlights our achievements so far. It shows our focus on unity and inclusion and making the tax system fair and accessible for everyone.

    Outcomes and achievements

    The RAP provides information about our initiatives to support reconciliation. It also gives us the basis for reporting our successes and lessons learned to Reconciliation Australia.

    Our outcomes and achievements for 2020–21 are detailed below.

    Community education initiatives

    Together with external partners, we have delivered the below community education initiatives. They help support and provide services to Aboriginal and Torres Strait Islanders.

    Reach Out – Indigenous business support program

    We delivered nineteen webinars and provided support to 821 Indigenous small businesses through our program.

    Indigenous hotline

    The Indigenous hotline received 47,064 calls during 2020–21. Services like the hotline help us tailor our products and services to understand the needs of Aboriginal and Torres Strait Islander people.

    Tax Help program

    The Tax Help program provides support and assistance to eligible individuals during tax time.

    In 2020, there were 26 Tax Help centres with an Indigenous client base. Six of them specifically supported Indigenous clients.

    To read more about our support, see Tax Time support for Aboriginal and Torres Strait Islander people media release.


    We helped First Nations Foundation develop its Indigenous superannuation website.

    Supplier diversity

    In 2019–20, the total goods and services procurement from Indigenous businesses was $45.2. million. This exceeded the Indigenous Procurement Policy target of 3% of all new domestic contracts awarded to Indigenous businesses.

    Employment, career development and access


    Representation of Aboriginal and Torres Strait Islander employees was 2.9% as at 30 June 2021. This was up from 2.33% the previous year. The target was 2.5%.

    82 new staff were recruited into the Evergreen entry-level program for Aboriginal and Torres Strait Islander peoples. This program includes work experience and formal training with us.


    We delivered employment strategies to support the development of Aboriginal and Torres Strait Islander employees.

    All Aboriginal and Torres Strait Islander employees were able to participate in an annual Indigenous Round Table in November 2020. The agenda included:

    • how to build and use professional networks to boost career prospects
    • career planning
    • application and interview tips.

    Job vacancies

    Vacant jobs, including entry-level programs were advertised specifically to Aboriginal and Torres Strait Islander audiences.

    Affirmative measures

    Indigenous staff were engaged as panel members for all 2020 affirmative measures recruitment processes. 29 positions were advertised under Affirmative measures.

    Tuition assistance

    21 participants were approved for the Indigenous Tuition Assistance Program funding.

    Participants in the entry-level Evergreen program receive a Certificate IV qualification in one of the following courses:

    • Project management
    • Business administration
    • Government.

    Cultural awareness and education

    Cultural learning

    During 2020–21, 910 staff participated in cultural learning programs. This included face-to-face and online learning, cultural immersion and the Jawun program.

    Kawutilin Ally network

    The Kawutilin Ally network is a support and inclusion initiative that supports our Aboriginal and Torres Strait Islander workforce. It has approximately 880 members.

    Ongoing commitment

    Our next RAP (2021–24) is being developed together with Indigenous and non-Indigenous representatives.

      Last modified: 07 Oct 2021QC 64667