High call volumes may result in long wait times. Before calling us, visit COVID-19, Tax time essentials, or find answers to our Top call centre questions.

 

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  • Contact us

    The current situation in Victoria does not affect ATO services.

    There are many ways to contact us for help with tax and super.

    High call volumes may result in long wait times. Here are some other ways you can find information quickly:

    Contact centre closures

    Due to system upgrades, our contact centres will be closed on:

    • Saturday 26 September 2020
    • Sunday 27 September 2020.

    Answers to top call centre questions

    Find quick answers to the top questions we're receiving at the call centre. Information is regularly updated based on calls we receive.

    Visit Top call centre questions.

    Find it on ATO Community

    Read answers to questions people have asked about tax and super. For your peace of mind, you can select answers certified by ATO staff.

    Visit ATO CommunityExternal Link.

    Save time with myGov

    Here are the top four things you can do on myGov. To get started with myGov and ATO online services all you need is a myGov account linked to the ATO. This is free and available to everyone.

    Find my TFNExternal Link Decorative image of a magnifying glass

    Manage and monitor tax returnsExternal LinkDecorative image of a generic form

    Manage/Find superExternal Link Decorative image of a piggy bank

    Update contact detailsExternal Link Decorative image of a mobile phone

    See also:

    Self-help services

    If we are required to access your account, you will need your tax file number (TFN) or Australian business number (ABN) ready when you phone our self-help services.

    Phone numbers for self-help services

    Self-help service

    What you can do

    Phone number

    Individuals

    13 28 65

    Business

    13 72 26

    Publications

    Order ATO publications and forms, including individual tax return instructions and forms.

    1300 720 092

    Speak to a customer service representative

    All times are local unless specified otherwise. On Australian national public holidays our contact centres are closed throughout Australia. In the case of state based public holidays, only those states affected will be closed.

    Establishing your identity

    We need to establish your identity before discussing or updating your tax record or one you're authorised for. We will ask you a number of questions based on information we hold about you, including information from third parties and other government departments. This may include:

    • details from letters or notices we have issued to you
    • information you have provided us such as details from an income tax return
    • details from accounts you hold with us such as payment or refund amounts
    • information related to your interactions with us
    • details of your employment, superannuation or investments you hold.

    We may also ask to confirm details of identity documents such as your driver's licence, Medicare card or passport.

    We recommend you have your tax file number (TFN) or Australian business number (ABN) ready when you phone us.

    To save time, we recommend you use voice authentication for a fast and secure way to verify your identity over the phone. When you phone us, ask to enrol your unique voiceprint. If you enrol, you can then use your voice to verify your identity for future calls.

    Tax Time 2020 extended hours

    To support Tax Time 2020 we are providing an extended phone service.

    Our full range of services and extended and opening hours are listed below. Our busiest days are Mondays, so consider calling later in the week.

    ATO phone numbers

    Enquiry type

    Phone number

    Operating hours

    Business enquiries:

    • account balances
    • business registrations
    • business income tax return preparation
    • business activity statements
    • Single Touch Payroll.

    13 28 66

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm
    Saturday and Sunday

    Compliance activity callback line

     

    Note: This number is to be only used when someone from the ATO has contacted you and asks you to call us back. The ATO staff member will provide a PIN you must enter when prompted. This will ensure you are directed to the most appropriate customer service representative.

    1300 650 286

    8.00am–5.00pm
    Monday–Friday (AEST)

    Complaints, compliments, feedback or suggestions

    1800 199 010

    8.00am–6.00pm
    Monday–Friday

    Debt and lodgment enquiries:

    • new and existing debts
    • payment plans
    • overdue lodgments
    • penalties and interest.

    13 11 42

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm
    Saturday and Sunday

    Debt early intervention

     

    By engaging with taxpayers early, we can help them manage their obligations and prevent their debt from escalating.

    1300 466 859

    8.00am–6.00pm
    Monday–Friday

    Emergency Support line for assistance due to a Natural Disaster

    1800 806 218

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm
    Saturday and Sunday

    Foreign Investment Review Board enquiries:

    • Foreign investment residential real estate application
    • Agricultural Land Register
    • reporting a suspected breach.

    1800 050 377

    8.00am–6.00pm
    Monday–Friday

    Identity theft – if you think your tax file number (TFN) has been stolen or misused

     

    See also:

    1800 467 033

    8.00am–6.00pm (AEST)
    Monday–Friday

    Indigenous Helpline for Aboriginal and Torres Strait Islander peoples

    13 10 30

    8.00am–6.00pm
    Monday–Friday

    Individual enquiries:

    • myTax
    • tax file number
    • progress of returns
    • tax return preparation
    • higher education or trade loans
    • PAYG instalments for individuals
    • myGov linking code

     

    See also:

    13 28 61

    8.00am–8.00pm
    Monday–Friday

     10.00am–4.00pm
    Saturday and Sunday

    myGovID

    1300 287 539
    (option 2)

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm
    Saturday and Sunday

    National Relay Service (NRS) – If you have difficulty hearing or speaking to people who use a phone, you can contact us through the NRS. There are two easy steps:

     

    See also:

    Phone us using the National Relay Service (NRS) call numbersExternal Link

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm
    Saturday and Sunday

    Not-for-profit organisations

    1300 130 248

    8.00am–6.00pm
    Monday–Friday

    Overseas enquiries – myGov

    +612 6216 3444

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm
    Saturday and Sunday

    Overseas enquires – general

    +61 2 6216 1111

    8.00am–5.00pm (AEST)
    Monday–Friday

    Overseas – Non-English speakers

     

    If you would like to speak in a language other than English, phone the Translating and Interpreting service (TIS National) on +61 3 9268 8332 and request to be connected to the ATO in the language you wish to speak in.

     

    See also:

     

    +61 3 9268 8332

    8.00am–5.00pm (AEST)
    Monday–Friday

    Registered tax professionals

     

    See also:

    13 72 86

    8.00am–8.00pm
    Monday–Friday

    10.00am-4.00pm
    Saturday and Sunday

    Relationship Authorisation Manager (RAM)

    1300 287 539
    (option 3)

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm
    Saturday and Sunday

    Report a scam

     

    See also:

    1800 008 540

    8.00am–6.00pm
    Monday–Friday

    Notify us of a hosted SBR software service

    1300 852 232

    8.00am–6.00pm
    Monday–Friday

    Small business after-hours call-back

    13 28 66 or use the Small business assist online booking formExternal Link

    Call backs between 6.00pm–8.00pm (AEST), Monday– Thursday, except national public holidays.

    Small Business Superannuation Clearing House (SBSCH)

    1300 660 048

    8.00am–6.00pm
    Monday–Friday

    Superannuation enquiries:

    • unclaimed or lost superannuation
    • personal superannuation
    • employer’s super obligations
    • self-managed super funds (SMSFs).

    13 10 20

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm
    Saturday and Sunday

    Switchboard

    13 28 69

    8.00am–5.00pm
    Monday–Friday

    Translating and interpreting service for people from non-English speaking backgrounds

     

    See also:

    13 14 50

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm
    Saturday and Sunday
    Last modified: 23 Sep 2020QC 33763