Enquiry type
|
Phone number
|
Operating hours
|
Business enquiries:
- account balances
- business registrations
- business income tax return preparation
- business activity statements
- Single Touch Payroll.
|
13 28 66
|
8.00am–6.00pm Monday–Friday
10.00am–2.00pm Saturday
|
International GST enquiries:
- Ask the operator to connect you to 1300 146 094 and, at the prompts, use callback code 1 1 8. You will be transferred to an officer who can help you.
- You can also phone +61 3 9268 8332 for a free interpreting service and ask to be connected to 1300 146 094.
|
+61 2 6216 1111
|
8.00am–5.00pm (AEDT)
Monday–Friday
|
Compliance activity callback line
Note: This number is to be only used when someone from the ATO has contacted you and asks you to call us back. The ATO staff member will provide a PIN you must enter when prompted. This will ensure you are directed to the most appropriate customer service representative.
|
1300 650 286
|
8.00am–5.00pm Monday–Friday
|
Complaints, compliments, feedback or suggestions
|
1800 199 010
|
8.00am–6.00pm Monday–Friday
|
Debt and lodgment enquiries:
- new and existing debts
- payment plans
- overdue lodgments
- penalties and interest.
|
13 11 42
|
8.00am–6.00pm Monday–Friday
10.00am–2.00pm Saturday
|
Emergency Support line for assistance due to a Natural Disaster
|
1800 806 218
|
8.00am–6.00pm Monday–Friday
10.00am–2.00pm Saturday
|
Foreign Investment Review Board enquiries:
- Foreign investment residential real estate application
- Agricultural Land Register
- reporting a suspected breach.
|
1800 050 377
|
8.00am–6.00pm Monday–Friday
|
Identity theft – if you think your tax file number (TFN) has been stolen or misused
See also:
|
1800 467 033
|
8.00am–6.00pm (AEDT) Monday–Friday
|
Indigenous Helpline for Aboriginal and Torres Strait Islander peoples
|
13 10 30
|
8.00am–6.00pm Monday–Friday
|
Individual enquiries:
- myTax
- tax file number
- progress of returns
- tax return preparation
- higher education or trade loans
- PAYG instalments for individuals
- myGov linking code
See also:
|
13 28 61
|
8.00am–6.00pm Monday–Friday
10.00am–2.00pm Saturday
|
Lodgment support (callback line) – We may reach out to you to offer help. You can call us back on this number.
Note:
- Only call this number if we contact you via phone call, SMS or letter. For general enquiries use our Debt and lodgment line.
- Calls originating from the ATO do not show a number on caller ID.
|
1300 661 508
|
8.00am–6.00pm Monday–Friday
|
myGovID
|
1300 287 539 (option 2)
|
8.00am–6.00pm Monday–Friday
10.00am–2.00pm Saturday
|
National Relay Service (NRS) – If you have difficulty hearing or speaking to people who use a phone, you can contact us through the NRS. There are two easy steps:
See also:
|
Phone us using the National Relay Service (NRS) call numbersExternal Link
|
8.00am–6.00pm Monday–Friday
10.00am–2.00pm Saturday
|
Not-for-profit organisations
|
1300 130 248
|
8.00am–6.00pm Monday–Friday
|
Overseas enquiries – myGov
|
+612 6216 3444
|
8.00am–6.00pm Monday–Friday
10.00am–2.00pm Saturday
|
Overseas enquires – general
|
+61 2 6216 1111
|
8.00am–5.00pm (AEDT) Monday–Friday
|
Overseas – Non-English speakers
If you would like to speak in a language other than English, phone the Translating and Interpreting service (TIS National) on +61 3 9268 8332 and request to be connected to the ATO in the language you wish to speak in.
See also:
|
+61 3 9268 8332
|
8.00am–5.00pm (AEDT) Monday–Friday
|
Payment support (callback line) – We may reach out to you to offer help. You can call us back on this number.
Note:
- Only call these numbers if we contact you via phone call, SMS or letter. For general enquiries use our Debt and lodgment line.
- Calls originating from the ATO do not show a number on caller ID.
|
1300 880 217
or
1300 466 859
|
8.00am–6.00pm Monday–Friday
|
Registered tax professionals
See also:
|
13 72 86
|
8.00am–6.00pm Monday–Friday
10.00am–2.00pm Saturday
|
Relationship Authorisation Manager (RAM)
|
1300 287 539 (option 3)
|
8.00am–6.00pm Monday–Friday
10.00am–2.00pm Saturday
|
Report a scam
See also:
|
1800 008 540
|
8.00am–6.00pm Monday–Friday
|
Notify us of a hosted SBR software service
|
1300 852 232
|
8.00am–6.00pm Monday–Friday
|
Small business after-hours call-back
|
13 28 66 or use the Small business assist online booking formExternal Link
|
Call backs between 6.00pm–8.00pm (AEDT), Monday– Thursday, except national public holidays.
|
Small Business Superannuation Clearing House (SBSCH)
|
1300 660 048
|
8.00am–6.00pm Monday–Friday
|
Superannuation enquiries:
- unclaimed or lost superannuation
- personal superannuation
- employer’s super obligations
- self-managed super funds (SMSFs)
- compassionate release of super.
|
13 10 20
|
8.00am–6.00pm Monday–Friday
10.00am–2.00pm Saturday
|
Switchboard
|
13 28 69
|
8.00am–5.00pm Monday–Friday
|
Translating and interpreting service for people from non-English speaking backgrounds
See also:
|
13 14 50
|
8.00am–6.00pm Monday–Friday
10.00am–2.00pm Saturday
|