Enquiry type
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Phone number
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Operating hours
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Business enquiries:
- account balances
- business registrations
- business tax return preparation
- business activity statements
- Single Touch Payroll
- excise and fuel schemes or grants
More information:
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13 28 66External Link
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8:00 am to 6:00 pm Monday to Friday
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Compliance activity call-back line
You can only use this number if someone from the ATO contacted you and asked you to phone us back. The ATO staff member will give you a PIN that you must enter when prompted. This will ensure you are directed to the right customer service representative.
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1300 650 286External Link
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8:00 am to 5:00 pm Monday to Friday
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Complaints, compliments, feedback or suggestions
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1800 199 010External Link
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8:00 am to 6:00 pm Monday to Friday
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Emergency Support line for assistance due to a crisis or disaster
|
1800 806 218External Link
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8:00 am to 6:00 pm Monday to Friday
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Foreign Investment Review Board enquiries
- foreign investment residential real estate application
- Agricultural Land Register
- Reporting a suspected breach
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1800 050 377External Link
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8:00 am to 6:00 pm Monday to Friday
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Identity theft – if you think your TFN has been stolen or misused
More information:
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1800 467 033External Link
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8:00 am to 6:00 pm (AEST) Monday to Friday
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Indigenous Helpline for Aboriginal and Torres Strait Islander peoples
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13 10 30External Link
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8:00 am to 6:00 pm Monday to Friday
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Individual enquiries
- myTax
- tax file number
- progress of returns
- tax return preparation
- higher education or trade loans
- PAYG instalments for individuals
- myGov linking code
More information:
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13 28 61External Link
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8:00 am to 6:00 pm Monday to Friday
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International GST enquiries
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+61 2 6216 1111External Link
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8:00 am to 5:00 pm (AEST) Monday to Friday
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Lodge and Pay enquiries:
- new and existing debts
- payment plans
- overdue lodgments
- penalties and interest.
|
13 11 42External Link
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8:00 am to 6:00 pm Monday to Friday
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Lodgment support (call-back line) – if we reach out to you to offer help, you can call us back on this number.
Only phone this number if we contact you by phone, SMS or letter. For general enquiries use our Lodge and Pay line. If we phone you, you won't see a number on caller ID.
|
1300 661 508External Link
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8:00 am to 6:00 pm Monday to Friday
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myGovID
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1300 287 539External Link (option 2)
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8:00 am to 6:00 pm Monday to Friday
|
National Relay Service (NRS) – If you have difficulty hearing or speaking to people who use a phone, you can contact us through the NRS. There are two easy steps:
More information:
|
Phone us using the National Relay Service (NRS) call numbersExternal Link
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8:00 am to 6:00 pm Monday to Friday
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Not-for-profit organisations
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1300 130 248External Link
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8:00 am to 6:00 pm Monday to Friday
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Overseas enquiries – myGov
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+61 2 6216 3444External Link
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8:00 am to 6:00 pm Monday to Friday
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Overseas enquiries – general
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+61 2 6216 1111External Link
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8:00 am to 5:00 pm (AEST) Monday to Friday
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Overseas enquiries – non-English speakers
If you would like to speak in a language other than English, phone the Translating and Interpreting service (TIS National) on +61 3 9268 8332External Link and request to be connected to the ATO in the language you wish to speak in.
More information:
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+61 3 9268 8332External Link
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8:00 am to 6:00 pm Monday to Friday
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Payment support (call-back line) – if we reach out to you to offer help, you can phone us back on this number.
Only phone these numbers if we contact you by phone, SMS or letter. For general enquiries use our Lodge and Pay line. If we phone you, you won't see a number on caller ID.
|
1300 880 217External Link
or
1300 466 859External Link
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8:00 am to 6:00 pm Monday to Friday
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Registered tax professionals
More information:
|
13 72 86External Link
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8:00 am to 6:00 pm Monday to Friday
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Relationship Authorisation Manager (RAM)
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1300 287 539External Link (option 3)
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8:00 am to 6:00 pm Monday to Friday
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Report a scam
More information:
|
1800 008 540External Link
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8:00 am to 6:00 pm Monday to Friday
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Notify us of a hosted SBR software service
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1300 852 232External Link
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8:00 am to 6:00 pm Monday to Friday
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Small Business Superannuation Clearing House (SBSCH)
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1300 660 048External Link
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8:00 am to 6:00 pm Monday to Friday
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Superannuation enquiries:
- unclaimed or lost superannuation
- personal superannuation
- employer’s super obligations
- self-managed super funds (SMSFs)
- compassionate release of super
- fund nomination
More information:
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13 10 20External Link
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8:00 am to 6:00 pm Monday to Friday
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Switchboard
|
13 28 69External Link
|
8:00 am to 5:00 pm Monday to Friday
|
Tip-off Hotline
More information:
|
1800 060 062External Link
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8:00 am to 6:00 pm Monday to Friday
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Translating and interpreting service for people from non-English speaking backgrounds
More information:
|
13 14 50External Link
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8:00 am to 6:00 pm Monday to Friday
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