Enquiry type
|
Phone number
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Operating hours
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Business enquiries:
- account balances
- business registrations
- business tax return preparation
- business activity statements
- Single Touch Payroll
- excise and fuel schemes or grants
See also
|
13 28 66External Link
|
8.00am–6.00pm Monday–Friday
|
Compliance activity call-back line
You can only use this number if someone from the ATO contacted you and asked you to phone us back. The ATO staff member will give you a PIN that you must enter when prompted. This will ensure you are directed to the right customer service representative.
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1300 650 286External Link
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8.00am–5.00pm Monday–Friday
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Complaints, compliments, feedback or suggestions
|
1800 199 010External Link
|
8.00am–6.00pm Monday–Friday
|
Emergency Support line for assistance due to a crisis or disaster
|
1800 806 218External Link
|
8.00am–6.00pm Monday–Friday
|
Foreign Investment Review Board enquiries
- foreign investment residential real estate application
- Agricultural Land Register
- Reporting a suspected breach
|
1800 050 377External Link
|
8.00am–6.00pm Monday–Friday
|
Identity theft – if you think your TFN has been stolen or misused
See also
|
1800 467 033External Link
|
8.00am–6.00pm (AEST) Monday–Friday
|
Indigenous Helpline for Aboriginal and Torres Strait Islander peoples
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13 10 30External Link
|
8.00am–6.00pm Monday–Friday
|
Individual enquiries
- myTax
- tax file number
- progress of returns
- tax return preparation
- higher education or trade loans
- PAYG instalments for individuals
- myGov linking code
See also
|
13 28 61External Link
|
8.00am–6.00pm Monday–Friday
|
International GST enquiries
|
+61 2 6216 1111External Link
|
8.00am–5.00pm (AEST) Monday–Friday
|
Lodge and Pay enquiries:
- new and existing debts
- payment plans
- overdue lodgments
- penalties and interest.
|
13 11 42External Link
|
8.00am–6.00pm Monday–Friday
|
Lodgment support (call-back line) – if we reach out to you to offer help, you can call us back on this number.
Only phone this number if we contact you by phone, SMS or letter. For general enquiries use our Lodge and Pay line. If we phone you, you won't see a number on caller ID.
|
1300 661 508External Link
|
8.00am–6.00pm Monday–Friday
|
myGovID
|
1300 287 539External Link (option 2)
|
8.00am–6.00pm Monday–Friday
|
National Relay Service (NRS) – If you have difficulty hearing or speaking to people who use a phone, you can contact us through the NRS. There are two easy steps:
See also
|
Phone us using the National Relay Service (NRS) call numbersExternal Link
|
8.00am–6.00pm Monday–Friday
|
Not-for-profit organisations
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1300 130 248External Link
|
8.00am–6.00pm Monday–Friday
|
Overseas enquiries – myGov
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+61 2 6216 3444External Link
|
8.00am–6.00pm Monday–Friday
|
Overseas enquiries – general
|
+61 2 6216 1111External Link
|
8.00am–5.00pm (AEST) Monday–Friday
|
Overseas enquiries – non-English speakers
If you would like to speak in a language other than English, phone the Translating and Interpreting service (TIS National) on +61 3 9268 8332External Link and request to be connected to the ATO in the language you wish to speak in.
See also
|
+61 3 9268 8332External Link
|
8.00am–5.00pm (AEST) Monday–Friday
|
Payment support (call-back line) – if we reach out to you to offer help, you can phone us back on this number.
Only phone these numbers if we contact you by phone, SMS or letter. For general enquiries use our Lodge and Pay line. If we phone you, you won't see a number on caller ID.
|
1300 880 217External Link
or
1300 466 859External Link
|
8.00am–6.00pm Monday–Friday
|
Registered tax professionals
See also
|
13 72 86External Link
|
8.00am–6.00pm Monday–Friday
|
Relationship Authorisation Manager (RAM)
|
1300 287 539External Link (option 3)
|
8.00am–6.00pm Monday–Friday
|
Report a scam
See also
|
1800 008 540External Link
|
8.00am–6.00pm Monday–Friday
|
Notify us of a hosted SBR software service
|
1300 852 232External Link
|
8.00am–6.00pm Monday–Friday
|
Small business after-hours call-back
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13 28 66External Link or use the Small business assist online booking formExternal Link
|
Call backs between 6.00pm–8.00pm (AEST), Monday–Thursday, except national public holidays.
|
Small Business Superannuation Clearing House (SBSCH)
|
1300 660 048External Link
|
8.00am–6.00pm Monday–Friday
|
Superannuation enquiries:
- unclaimed or lost superannuation
- personal superannuation
- employer’s super obligations
- self-managed super funds (SMSFs)
- compassionate release of super
- fund nomination
See also
|
13 10 20External Link
|
8.00am–6.00pm Monday–Friday
|
Switchboard
|
13 28 69External Link
|
8.00am–5.00pm Monday–Friday
|
Tip-off Hotline
See also
|
1800 060 062External Link
|
8.00am–6.00pm Monday–Friday
|
Translating and interpreting service for people from non-English speaking backgrounds
See also
|
13 14 50External Link
|
8.00am–6.00pm Monday–Friday
|