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  • Contact us

    There are many ways to contact us for help with tax and super.

    High call volumes may result in long wait times. Here are some other ways you can find information quickly:

    Answers to top call centre questions

    Find quick answers to the top questions we're receiving at the call centre. We regularly update this information based on calls we receive.

    Visit Top call centre questions.

    Find solutions on ATO Community

    Find answers to questions people have asked about tax and super on ATO Community. For information you can rely on, look for answers marked 'ATO certified response'.

    ATO Community logo

    The most common things people are asking about on ATO Community right now, with certified answers, are:

     

    If you can't find what you're looking for, you can also ask your own question.

    Go online

    Link your myGov account to the ATO so you can manage and view your tax and super online. This is free and available to everyone.

    The most popular things to do on ATO online services are:

    Find your TFNExternal Link Decorative image of a magnifying glass

    Look after your tax returnsExternal LinkDecorative image of a generic form

    Review or find your superExternal Link Decorative image of a piggy bank

    Update your contact detailsExternal Link Decorative image of a mobile phone

    Other ways to contact us:

    Self-help services

    If we are required to access your account, you will need your tax file number (TFN) or Australian business number (ABN) ready when you phone our self-help services.

    Phone numbers for self-help services

    Self-help service

    What you can do

    Phone number

    Individuals

    Check the progress of your tax return

    Search for your lost super

    Apply for refund of franking credits

    Make a payment arrangement  

    Request your existing Tax File Number

    13 28 65

    Business

    Lodge your:

    Register for fuel tax credits

    Make a payment arrangement

    Ask about the progress of your lodgments

    13 72 26

    Publications

    Order ATO publications and forms, including individual tax return instructions and forms.

    1300 720 092

    Speak with a customer service representative

    On Australian national public holidays our contact centres are closed throughout Australia. With state public holidays, only those states affected will be closed.

    Before we can discuss your details or update your records, you must establish your identity.

    Operating hours

    Our busiest days are Mondays, so consider calling later in the week. If the time is not listed as Australian Eastern Standard Time (AEST), it is local time

    Tax Time 2021 extended hours

    Our full range of services and extended opening hours are listed below.

    ATO phone numbers

    Enquiry type

    Phone number

    Operating hours

    Business enquiries:

    • account balances
    • business registrations
    • business tax return preparation
    • business activity statements
    • Single Touch Payroll

    See also:

     

    13 28 66

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm
    Saturday and Sunday

    Compliance activity call-back line

    You can only use this number if someone from the ATO contacted you and asked you to phone us back. The ATO staff member will give you a PIN that you must enter when prompted. This will ensure you are directed to the right customer service representative 

    1300 650 286

    8.00am–5.00pm
    Monday–Friday

    Complaints, compliments, feedback or suggestions  

    1800 199 010

    8.00am–6.00pm
    Monday–Friday

    Debt and lodgment enquiries:

    • new and existing debts
    • payment plans
    • overdue lodgments
    • penalties and interest.   

     

    13 11 42

    8.00am–8.00pm Monday–Friday

    10.00am–4.00pm
    Saturday and Sunday

    Emergency Support line for assistance due to a crisis or disaster  

    1800 806 218

    8.00am–6.00pm
    Monday–Friday

    10.00am–4.00pm

    Saturday and Sunday

    Foreign Investment Review Board enquiries:

    • foreign investment residential real estate application
    • Agricultural Land Register
    • reporting a suspected breach  

     

    1800 050 377

    8.00am–6.00pm
    Monday–Friday

    Identity theft – if you think your TFN has been stolen or misused 

    See also:

     

    1800 467 033

    8.00am–6.00pm (AEST)
    Monday–Friday

    Indigenous Helpline for Aboriginal and Torres Strait Islander peoples 

    13 10 30

    8.00am–6.00pm
    Monday–Friday

    Individual enquiries:

    • myTax
    • tax file number
    • progress of returns
    • tax return preparation
    • higher education or trade loans
    • PAYG instalments for individuals
    • myGov linking code

    See also:

     

    13 28 61

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm
    Saturday and Sunday

    International GST enquiries:

    • Ask the operator to connect you to 1300 146 094 and, at the prompts, use call-back code 1 1 8. You will be transferred to an officer who can help you
    • You can also phone +61 3 9268 8332 for a free interpreting service and ask to be connected to 1300 146 094  

     

    +61 2 6216 1111

    8.00am–5.00pm (AEST)

    Monday–Friday

    Lodgment support (call-back line) – if we reach out to you to offer help, you can call us back on this number.

    Only phone this number if we contact you by phone, SMS or letter. For general enquiries use our Debt and lodgment line. If we phone you, you won't see a number on caller ID. 

    1300 661 508

    8.00am–6.00pm
    Monday–Friday

    myGovID

    1300 287 539
    (option 2)

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm
    Saturday and Sunday

    National Relay Service (NRS) – If you have difficulty hearing or speaking to people who use a phone, you can contact us through the NRS. There are two easy steps:

    See also:

     

    Phone us using the National Relay Service (NRS) call numbersExternal Link

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm
    Saturday and Sunday

    Not-for-profit organisations

    1300 130 248

    8.00am–6.00pm
    Monday–Friday

    Overseas enquiries – myGov

    +612 6216 3444

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm
    Saturday and Sunday

    Overseas enquiries – general

    +61 2 6216 1111

    8.00am–5.00pm (AEST)
    Monday–Friday

    Overseas enquiries – non-English speakers

    If you would like to speak in a language other than English, phone the Translating and Interpreting service (TIS National) on +61 3 9268 8332 and request to be connected to the ATO in the language you wish to speak in.

    See also:

     

    +61 3 9268 8332

    8.00am–5.00pm (AEST)
    Monday–Friday

    Payment support (call-back line) – if we reach out to you to offer help, you can phone us back on this number.

    Only phone these numbers if we contact you by phone, SMS or letter. For general enquiries use our Debt and lodgment line. If we phone you, you won't see a number on caller ID. 

    1300 880 217

    or

    1300 466 859

    8.00am–6.00pm
    Monday–Friday

    Registered tax professionals

    See also:

     

    13 72 86

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm
    Saturday and Sunday

    Relationship Authorisation Manager (RAM)  

    1300 287 539
    (option 3)

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm
    Saturday and Sunday

    Report a scam

    See also:

     

    1800 008 540

    8.00am–6.00pm
    Monday–Friday

    Notify us of a hosted SBR software service  

    1300 852 232

    8.00am–6.00pm
    Monday–Friday

    Small business after-hours call-back  

    13 28 66 or use the Small business assist online booking formExternal Link

    Call backs between 6.00pm–8.00pm (AEST), Monday– Thursday, except national public holidays.

    Small Business Superannuation Clearing House (SBSCH)  

    1300 660 048

    8.00am–6.00pm
    Monday–Friday

    Superannuation enquiries:

    • unclaimed or lost superannuation
    • personal superannuation
    • employer’s super obligations
    • self-managed super funds (SMSFs)
    • compassionate release of super.

    See also:

     

    13 10 20

    8.00am–6.00pm
    Monday–Friday

    Switchboard  

    13 28 69

    8.00am–5.00pm
    Monday–Friday

    Tip-off Hotline

    See also:

     

    1800 060 062

    8.00am–6.00pm
    Monday–Friday

    Translating and interpreting service for people from non-English speaking backgrounds

    See also:

     

    13 14 50

    8.00am–8.00pm
    Monday–Friday

    10.00am–4.00pm
    Saturday and Sunday

    Establish your identity

    We need to establish your identity before discussing or updating your tax record or one you're authorised for. We will ask you questions based on information we hold about you, including information from third parties and other government departments. This may include:

    • details from letters or notices we have issued to you
    • information you have provided us such as details from a tax return
    • details from accounts you hold with us such as payment or refund amounts
    • information related to your interactions with us
    • details of your employment, superannuation or investments you hold.

    We may also ask to confirm details of identity documents such as your driver's licence, Medicare card or passport.

    We recommend you have your tax file number (TFN) or Australian business number (ABN) ready when you phone us.

    To save time, we recommend you use voice authentication for a fast and secure way to verify your identity over the phone. When you phone us, ask to enrol your unique voiceprint. If you enrol, you can then use your voice to verify your identity for future calls.

    Last modified: 16 Jul 2021QC 33763