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    Find answers to top call centre questions here and save time. High call volumes may result in long wait times.

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    How do I get the Low and middle income earners tax offset (LMITO)?

    You don't need to complete anything in your tax return to get the LMITO. We work out your tax offset for you once you lodge your tax return.

    The LMITO amount is between $255 and $1,080 and will be used to offset (or reduce) the tax you need to pay on your taxable income. The amount of offset received depends on your circumstances, such as your taxable income and how much tax you have paid, it is not a bonus payment.

    Read more about the Low and middle income earner tax offset.

    When will I get my refund?

    Most electronically lodged tax returns are processed within two weeks. We process paper tax returns manually and this can take up to 10 weeks.

    The quickest and easiest way to check the progress of your tax return is by using our self-help services.

    If you’ve received notification that your refund has been processed, remember your refund may take up to five business days to be in your nominated bank account, depending on your financial institution.

    See also:

    ATO Community logo

    Check out the article on ATO Community, Where's my tax return?External Link

    Why is my refund lower than expected?

    You may find your tax assessment is different from what you expected to receive. There are several reasons why your refund might be less than expected, or why you have received a tax bill. View the common reasons why your refund is different from what you expected.

    I made a mistake in my tax return. How do I fix it?

    Find out how to amend your tax return.

    How do I link my myGov account to the ATO?

    To link your myGov account to the ATO, go to your myGov account and select ATO from the list of services.

    The fastest and easiest option is to select Questions specific to you.

    We recommend that you select the questions so you can self-serve. Otherwise, you have to phone us.

    More information is available at Create your myGov account and link it to the ATO

    How do I find my tax file number (TFN)?

    If you already have a tax file number (TFN) but can't remember it, there are a few ways you can find it:

    • If you have a myGovExternal Link account that is linked to the ATO, log in and go to My Profile then select Personal details.
    • Look at documents like last year's notice of assessment, your most recent super statement or the income statement provided by your employer.
    • Ask your registered tax agent, if you use one.
    • For a business or organisation, log in to Online services for business, select Profile, then select Business details.

    If you still can't find your TFN, phone us on 13 28 61 from 8.00am–8.00pm weekdays and 10.00am–4.00pm weekends. Have your information ready so we can confirm your identity.

    Medicare levy surcharge – why do I have to pay it?

    You may have to pay the Medicare levy surcharge (MLS) if you, your spouse and your dependent children do not have an appropriate level of private patient hospital cover and you earn above a certain income.

    The base income for surcharge purposes (under which you are not liable to pay the MLS) is:

    • $90,000 for singles
    • $180,000 (plus $1,500 for each dependent child after the first one) for families.

    More information is available about the Medicare levy surcharge.

    How do I get taxed on my second job?

    Second jobs usually have a higher amount of tax withheld from your pay. This is because you are already claiming the tax-free threshold from another paying job. Withholding tax at a higher rate means that you are less likely to have a tax debt at the end of the income year.

    When you start a job, your new employer will give you a Tax file number declaration to complete. Centrelink is also a payer and they will give you this form if you apply for their payments.

    When you fill in this form you can choose whether to claim the tax-free threshold from your employer. If you:

    • are still earning income from your first employer, you should not claim the tax-free threshold for your second job
    • are no longer earning any income (including from paid leave), then you are entitled to claim the tax-free threshold from your second job and have a lower rate of tax withheld
    • start receiving income from both employers, you can request that one employer withhold at a higher rate to avoid a tax debt at the end of the year.

    See also:

    ATO Community logo

    Check out the questions and answers on ATO Community about COVID-19 responseExternal Link especially How much tax should I pay on a second job?External Link You can rely on answers marked 'ATO certified response'. And if you can't find an answer, you can ask a question about your situation.

    Do I need to pay tax on cryptocurrency?

    In most cases, yes. Tax applies to the disposal (sale, gifting or trading) of cryptocurrency. How much tax you pay will depend on your circumstances.

    See also:

    ATO Community logo

    Check out the questions and answers on ATO Community about cryptocurrency and your taxesExternal Link.

    Can I access my Medicare account and COVID-19 vaccine certificate in the myGovID app?

    No. Your Medicare account and COVID-19 vaccine certificate are accessed through myGov. They are not available within the myGovID app.

    Your myGovID app is used to sign in to your myGov account (when connected). You will still need to go to the myGov website to sign in using myGovID.

    For information on how to access your COVID-19 vaccine certificate see How to get proof of your COVID-19 vaccinationsExternal Link.

    See also:

    My question is not here

    Check out our Tax time essentials page.

    ATO Community logo

    Join the discussion on ATO CommunityExternal Link. It is available 24/7 with questions, answers and regular updates.

    If you still need to contact us:

    • Our phone lines are open 8.00am–8.00pm weekdays and 10.00am–4.00pm weekends.
    • Our busiest days are Mondays, so consider calling later in the week.

    We regularly update this page based on the calls we receive.

    Authorised by the Australian Government, Canberra.

    Last modified: 10 Sep 2021QC 62247