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  • Top call centre questions

    Find answers to top call centre questions here and save time. High call volumes may result in long wait times.

    What's the easiest way to link my myGov account to the ATO?

    To link your myGov account to the ATO, go to your myGov account and select ATO from the list of services.

    Screenshot of what users see when they use 'Link new service' in myGov. It says 'Link New Service. Choose a linking option. Select an option. 1. Questions specific to you. [This option is highlighted] 2. Use a linking code.'

    The fastest and easiest option is to select 'Questions specific to you'. All you will need is your tax file number and two basic facts like your superannuation membership and bank account details. You can find a full list at Information you need for linking to us on myGov.

    We recommend that you select the questions so you can self-serve. Otherwise, you have to phone us.

    If you are having trouble using the questions, try troubleshooting the issue.

    How do I get taxed on my second job?

    Second jobs usually have a higher amount of tax withheld from your pay. This is because you are already claiming the tax-free threshold from another paying job. Withholding tax at a higher rate means that you are less likely to have a tax debt at the end of the income year.

    When you start a job, your new employer will give you a Tax file number declaration to complete. Centrelink is also a payer and they will give you this form if you apply for their payments.

    When you fill in this form you can choose whether to claim the tax-free threshold from your employer. If you:

    • are still earning income from your first employer, you should not claim the tax-free threshold for your second job
    • are no longer earning any income (including from paid leave), then you are entitled to claim the tax-free threshold from your second job and have a lower rate of tax withheld
    • start receiving income from both employers, you can request that one employer withhold at a higher rate to avoid a tax debt at the end of the year.

    See also:

    ATO Community logo

    Check out the questions and answers on ATO Community about COVID-19 responseExternal Link especially How much tax should I pay on a second job?External Link You can rely on answers marked 'ATO certified response'. And if you can't find an answer, you can ask a question about your situation.

    How do I find my TFN?

    If you already have a tax file number (TFN) but can't remember it, there are a few ways you can find it.

    • If you have a myGovExternal Link account that is linked to the ATO, log in and go to 'My Profile' then 'Personal details'.
    • Look at documents like last year's notice of assessment, your most recent super statement or the income statement provided by your employer.
    • Ask your registered tax agent, if you use one.
    • For a business or organisation, log in to Online services for business, select Profile, then Business details.

    If you still cannot find it, you can phone us on 13 28 61 from 8.00am–8.00pm weekdays and 10.00am–4.00pm weekends. Have information ready so we can confirm your identity.

    How do I notify the ATO of my hosted SBR software service provider?

    If you have purchased or subscribed to hosted (cloud) SBR-enabled software and you want to use this to send transactions to and from the ATO, start by checking with your provider that the software you have purchased is eligible. The next steps are in Access managerMy hosted SBR software services.

    JobMaker Hiring Credit scheme – am I an eligible employer?

    Eligible employers can claim the JobMaker Hiring Credit for young job seekers they employ aged 16–35 years. You can access the JobMaker Hiring Credit for each eligible employee you hire between 7 October 2020 and 6 October 2021. Register using ATO online services or Online services for business, or through your registered tax or BAS agent.

    See also:

    Do I need to pay tax on cryptocurrency?

    In most cases, yes. Tax applies to the disposal (sale, gifting or trading) of cryptocurrency. How much tax you pay will depend on your circumstances.

    See also:

    ATO Community logo

    Check out the questions and answers on ATO Community about cryptocurrency and your taxesExternal Link.

    My question is not here

    Check out our Tax time essentials – we know 2020 has been difficult, but your tax return doesn’t need to be.

    ATO Community logo

    Join the discussion on ATO CommunityExternal Link. It is available 24/7 with questions, answers and regular updates.

    If you still need to contact us:

    • Our phone lines are open 8.00am–8.00pm weekdays and 10.00am–4.00pm weekends.
    • Our busiest days are Mondays, so consider calling later in the week.

    We regularly update this page based on the calls we receive.

    Last modified: 09 Jun 2021QC 62247