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  • Visit us

    ATO face-to-face services

    We provide face-to-face service options across the country where you can access support for tax and superannuation enquiries.

    These services provide tailored support, including:

    • education on how to use our online services
    • access for those who are digitally disadvantaged.

    The face-to-face services we provide are:

    Note: ATO mail drop boxes are no longer available in any of our locations. Learn about our online services. You can send your paper lodgments and other mail to us – for details of where to send these, refer to our list of ATO postal addresses.

    Access to our services at selected DHS Service Centres and ATO offices

    We provide access to ATO online and telephone services in selected DHS Service Centres and ATO offices across Australia. You can visit one of the locations to access self-help computers, telephones and printers.

    Staff from DHS or the ATO are available to assist you in accessing myGov and ATO support through direct ATO phones. In most locations, ATO staff are present on a regular basis (see our locations for availability).

    If your enquiry requires a direct interview, please contact 13 28 61 to check if you are eligible and to make an appointment.

    It is important to note:

    • Paper publications are not available from ATO shopfront locations. You can access publications by
      • ordering them online
      • phoning our publications ordering service on 1300 720 092.
       
    • ATO staff no longer receipt and stamp paper tax returns or other paper documents. To track the lodgment of paper documents, we recommend you send them using registered post.

    Access to our services in myGov offices

    We provide access to ATO online and telephony services in four myGov offices located in Brisbane, Sydney, Adelaide and Perth. Full time support is provided by myGov staff.

    You can visit a myGov office for access to self-serve terminals, telephones and printers. You will be able to access myGov member services, including ATO, Medicare and other government services.

    The myGov staff are available daily to assist you, and additional ATO support is available through direct ATO phones.

    If your enquiry requires a face-to-face interview with an ATO specialist, please contact 13 28 61 to check if you are eligible and to make an appointment.

    It is important to note:

    • Paper publications are not available from ATO shopfront locations. You can access publications by
      • ordering them online
      • phoning our publications ordering service on 1300 720 092.
       
    • ATO staff no longer receipt and stamp paper tax returns or other paper documents. To track the lodgment of paper documents, we recommend you send them using registered post.

    Face-to-face interviews

    We offer face-to-face interviews for specific enquiries from those who are unable to interact with the ATO in other ways.

    We provide access to interviews with specialist ATO staff across a limited number of locations. Interviews must be pre-booked.

    Refer to our locations for details of where you can book a face-to-face interview.

    Contact 13 28 61 to check if you are eligible, and to make an appointment.

    Tax Help program

    If you need help lodging your tax return, you may be eligible for the Tax Help program.

    Tax Help is a network of ATO-trained and accredited community volunteers who provide a free and confidential service to help people complete their tax returns online using myTax.

    Eligibility for Tax Help

    You are eligible for Tax Help if your income for the previous financial year is $60,000 or less and you did not:

    • work as a contractor (for example, a contract cleaner or taxi driver)
    • run a business, including as a sole trader
    • receive a payment summary for labour hire (or other specified payment
    • have partnership or trust matters
    • sell shares or an investment property
    • own a rental property
    • have capital gains tax (CGT)
    • receive royalties
    • receive distributions from a trust, other than a managed fund
    • receive foreign income, other than a foreign pension or annuity.

    How volunteers can help

    Volunteers can help you to:

    • lodge your tax return
    • lodge an amendment online
    • claim a refund of franking credits
    • complete a non-lodgment advice (if they find that you do not need to lodge a tax return)
    • book an appointment with us, if required.

    If you’re eligible for Tax Help, you will need a myGov account linked to the ATO. If necessary, our volunteers can help you with this.

    Phone us on 13 28 61 to make an appointment with your nearest Tax Help centre.

    Support during tax time

    We offer face-to-face support from ATO staff during tax time at various locations nationally including selected DHS Service Centres and shopping centres.

    To support customers in accessing ATO Services, we provide additional face-to-face support from July to October in all self-service and interview locations. Refer to our locations for more details.

    We also host pop up shops in shopping centres around the country where our staff can show you how to:

    • manage your tax and super using our online services
    • set up a myGov account
    • lodge your tax return using myTax
    • download the ATO app
    • apply for a tax file number
    • locate your lost super
    • check if your agent is registered.

    Anyone can visit the pop-up shop with their tax and super queries; you don't need to book an appointment.

    See Pop-up shops for current and future locations, dates and opening hours.

    Shopfront locations

    Australian Capital Territory

    Shopfront

    Address

    Woden
    (DHS Canberra)

    Department of Human Services

    Woden Service Centre
    Penrhyn House
    6 Bowes St
    WODEN  ACT  2606

     

    Open 8.30am–4.30pm weekdays.

    ATO support staff available every Thursday 8.30am–4.30pm.

    ATO interview available every Thursday 9.00am–4.00pm.

    To check if you need to visit us, phone 13 28 61.

    Self-service facilities available to help you connect with us digitally.

     

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     
    New South Wales

    Shopfront

    Address

    myGov
    Albury

    myGov Logo

    myGov Albury

    430 Wilson St
    ALBURY  NSW  2640

     

    At myGov Albury shopfront you can:

    • connect with more government services online
    • learn how to use online services at home or on the go
    • access ATO, Medicare and Centrelink services.

     

    Open 8.30am–4.30pm weekdays.

    ATO support staff available every Thursday 8.30am–4.30pm.

    ATO interview available every Thursday 9.00am–3.00pm.

    To check if you need to visit us, phone 13 28 61.

    Self-service facilities available to help you connect with us digitally.

     

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     

    Chatswood
    (DHS)

    Department of Human Services

    Chatswood Service Centre
    56–64 Archer St
    CHATSWOOD  NSW  2067

     

    Open 8.30am–4.30pm weekdays.

    ATO support staff not available. Self-service facilities available to help you connect with us digitally.

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     

    Corrimal
    (DHS Wollongong)

    Department of Human Services 

    Corrimal Service Centre
    Cnr Underwood St and Collins St
    CORRIMAL  NSW  2518

     

    Open 8.30–4.30pm weekdays.

    ATO support staff available every Friday 8.30am–4.30pm.

    ATO interview available every Friday 9.00am–3.00pm.

    To check if you need to visit us, phone 13 28 61.

    Self-service facilities available to help you connect with us digitally.

     

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     

    Newcastle
    (DHS)

    Department of Human Services

    Newcastle Service Centre
    279 King St
    NEWCASTLE  NSW  2300

     

    Open 8.30am–4.30pm weekdays.

    ATO support staff available every Tuesday 8.30am–4.30pm.

    ATO interview available every Tuesday 9.00am–3.00pm.

    To check if you need to visit us, phone 13 28 61.

    Self-service facilities available to help you connect with us digitally.

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     

    Parramatta
    (DHS)

    Department of Human Services

    Parramatta Service Centre
    2–12 Macquarie St
    PARRAMATTA  NSW  2123
    (entrance from O'Connell St)

     

    Open 8.30am–4.30pm weekdays.

    ATO support staff available daily 8.30am–4.30pm.

    ATO interview available every Tuesday and Thursday 8.30am–4.15pm.

    To check if you need to visit us, phone 13 28 61.

    Self-service facilities available to help you connect with us digitally.

     

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     

    Penrith
    (DHS)

    Department of Human Services

    Penrith Service Centre
    598 High St
    PENRITH  NSW  2750

     

    Open 8.30am–4.30pm weekdays.

    ATO support staff not available. Self-service facilities available to help you connect with us digitally.

     

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     

    Rockdale
    (DHS)

    Department of Human Services

    Rockdale Service Centre
    75 Railway St
    ROCKDALE  NSW  2216

     

    Open 8.30am–4.30pm weekdays.

    ATO support staff available every Thursday 8.30am–4.30pm.

    ATO interview available every Thursday 9.00am–3.00pm.

    To check if you need to visit us, phone 13 28 61.

    Self-service facilities available to help you connect with us digitally.

     

    Note:

    • Paper publications are not available at this site You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     

    myGov
    Sydney CBD

    myGov Logo

    myGov Sydney

    Shop 1, 32 Martin Place
    SYDNEY  NSW  2000
    (opposite the MLC Centre)

     

    At myGov Sydney shopfront you can:

    • connect with more government services online
    • learn how to use online services at home or on the go
    • access ATO and Medicare services.

     

    Open 8.30am–4.30pm weekdays.

    ATO support staff available daily 8.30am–4.30pm.

    ATO interview available each Thursday 8.30am–4.15pm.

    To check if you need to visit us, phone 13 28 61.

    Self-service facilities available to help you connect with us digitally.

     

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     

    Wollongong

    See Corrimal.

    Northern Territory

    Shopfront

    Address

    Darwin
    (DHS)

    No ATO staff are on-site and only self-service is available.

    Department of Human Services

    Darwin Service Centre
    24 Knuckey St
    DARWIN  NT  0800

     

    Open 8.30am–4.30pm weekdays.

    No ATO staff are on-site and only self-service is available.

    To check if you need to visit us, phone 13 28 61.

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     

    Alice Springs
    (DHS)

    No ATO staff are on-site and only self-service is available.

    Department of Human Services

    Alice Springs Service Centre
    5 Railway Terrace
    ALICE SPRINGS  NT  0870

     

    Open 8.30am–4.30pm weekdays.

    No ATO staff are on-site and only self-service is available.

    To see if you need to visit us, phone 13 28 61.

    Self-service facilities available to help you connect with us digitally.

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     
    Queensland

    Shopfront

    Address

    myGov
    Brisbane CBD

    myGov Logo

    myGov Brisbane

    Suncorp Plaza
    BRISBANE  QLD  4000
    (Opposite King George Square – entrance next to Albert St Uniting Church)

     

    At myGov Brisbane shopfront you can:

    • connect with more government services online
    • learn how to use online services at home or on the go
    • access ATO and Medicare services.

     

    Open 8.30am–4.30pm weekdays.

    ATO support staff available daily 8.30am–4.30pm.

    ATO interview available each Thursday 8.30am–4.15pm.

    To check if you need to visit us, phone 13 28 61.

    Self-service facilities available to help you connect with us digitally.

     

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     

    Biggera Waters
    (DHS)

    Department of Human Services

    Biggera Waters Service Centre
    95 Brisbane Rd
    BIGGERA WATERS  QLD  4216

     

    ATO support staff not available. Self-service facilities available to help you connect with us digitally.

     

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     

    Townsville
    (DHS)

    Department of Human Services

    Townsville Aitkenvale Service Centre
    307–311 Ross River Rd
    AITKENVALE  QLD  4814

     

    Open 8.30am–4.30pm weekdays.

    ATO support staff available every Tuesday 8.30am–4.30pm.

    ATO interview available every Tuesday 10.00am–3.00pm.

    To check if you need to visit us, phone 13 28 61.

    Self-service facilities available to help you connect with us digitally.

     

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     
    South Australia

    Shopfront

    Address

    myGov
    Adelaide CBD

    myGov Logo

    myGov Adelaide

    88 Grenfell St
    ADELAIDE  SA  5000
    (next to Grenfell St car park entrance)

     

    At myGov Adelaide shopfront you can:

    • connect with more government services online
    • learn how to use online services at home or on the go
    • access Medicare and ATO services.

     

    Open 8.30am–4.30pm weekdays.

    ATO support staff available daily 8.30am–4.30pm.

    ATO interview available each Thursday 8.30am–4.15pm.

    To check if you need to visit us, phone 13 28 61.

    Self-service facilities available to help you connect with us digitally.

     

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     
    Tasmania

    Shopfront

    Address

    Hobart
    (DHS)

    Department of Human Services

    Hobart Service Centre
    30–38 Barrack St
    HOBART  TAS  7000

     

    Open 8.30am–4.30pm weekdays.

    ATO support staff available daily 8.30am–4.30pm.

    ATO interview available every Wednesday 10.00am–3.00pm.

    To check if you need to visit us, phone 13 28 61.

    Self-service facilities available to help you connect with us digitally.

     

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     

    Launceston
    (DHS)

    Department of Human Services

    Launceston Service Centre
    8 Boland St
    LAUNCESTON  TAS  7250

     

    Open 8.30am–4.30pm weekdays.

    ATO support staff not available. Self-service facilities available to help you connect with us digitally.

     

    Note:

    • No publications at this location. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     
    Victoria

    Shopfront

    Address

    Dandenong
    (DHS)

    Department of Human Services

    Dandenong Service Centre
    Level 1, 27–29 Robinson St
    DANDENONG  VIC  3175

     

    Open 8.30am–4.30pm weekdays.

    ATO support staff available daily 8.30am–4.30pm.

    ATO interview available every Tuesday 9.00am–3.00pm.

    To check if you need to visit us, phone 13 28 61.

    Self-service facilities available to help you connect with us digitally.

     

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     

    Footscray
    (DHS)

    Department of Human Services

    Footscray Service Centre
    75 Moore Street
    FOOTSCRAY  VIC  3011

     

    Open 8.30am–4.30pm weekdays.

    ATO support staff available every daily 8.30am–4.30pm.

    ATO interview available every Wednesday 9.00am–3.30pm.

    To check if you need to visit us, phone 13 28 61.

    Self-service facilities available to help you connect with us digitally.

     

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     

    Geelong
    (DHS)

    Department of Human Services

    Geelong Service Centre
    12–14 Little Ryrie St
    GEELONG  VIC  3220

     

    Open 8.30am–4.30pm weekdays.

    ATO support staff available every Tuesday 8.30am–4.30pm.

    ATO interview available every Tuesday 10.00am–3.00pm.

    To check if you need to visit us, phone 13 28 61.

    Self-service facilities available to help you connect with us digitally.

     

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     

    Melbourne CBD

    Australian Taxation Office

    Collins Square
    747 Collins St
    DOCKLANDS  VIC  3008

     

    Open 8.30am–4.45pm weekdays.

    ATO staff available to assist with online services, daily 8.30am–4.30pm.

    To check if you need to visit us, phone 13 28 61.

    Self-service facilities available to help you connect with us digitally.

     

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     
    Western Australia

    Shopfront

    Address

    Joondalup
    (DHS)

    Department of Human Services

    Joondalup Service Centre
    68 Reid Promenade
    JOONDALUP  WA  6027

     

    Open 8.30am–4.30pm weekdays.

    ATO support staff not available. Self-service facilities available to help you connect with us digitally.

     

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, by ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     

    myGov
    Perth CBD

    myGov Logo

    myGov Perth

    Shop 15, Wesley Quarter
    770 Hay St
    PERTH  WA  6000

     

    At myGov Perth shopfront you can:

    • connect with more government services online
    • learn how to use online services at home or on the go
    • access ATO and Medicare services.

     

    Open 8.30am–4.30pm weekdays.

    ATO support staff available daily 8.30am–4.30pm.

    ATO interview available each Wednesday 8.30am–4.15pm.

    To check if you need to visit us, phone 13 28 61.

    Self-service facilities available to help you connect with us digitally.

     

    Note:

    • Paper publications are not available at this site. You can access a range of publications on our website, ordering them online or by phoning our publications ordering service on 1300 720 092.
    • Drop box facilities are no longer available. You can post your paper lodgments or documents to us at the address provided on the publication, or refer to our list of ATO postal addresses for more information.
     

    DHS locations

    myGov member agency services (including ATO services) can be accessed from DHS locations across Australia, including:

    • DHS service centres
    • Centrelink
    • Medicare
    • myGov shopfronts
    • agents
    • access points.

    You can find out about locations and more information at Department of Human Services – Find usExternal Link.

    Note: other than the sites listed above, no face-to-face ATO support or advice is available in any of these DHS locations.

    Last modified: 28 Nov 2018QC 33518