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  • ATO Corporate plan 2017–18

    Commissioner’s foreword

    "I want to compare the ATO with the best of any large organisation interacting with a large and diverse client base anywhere in the world; and for people to think that whilst they didn’t want to deal with us, their interactions were as good as they could ever expect."

    I am pleased to present the ATO Corporate plan 2017–18, covering the period 2017–18 to 2020–21, as required under paragraph 35(1)(b) of the Public Governance, Performance and Accountability Act 2013.

    This corporate plan describes how we will serve Australians through administration of the tax and superannuation systems. This plan provides the framework to drive and monitor our day-to-day operational performance and the achievement of our longer term strategic intent.

    Over the life of the plan we will continue to focus on the client and staff experience. In the coming year, we will be particularly focused on refining and bedding down the Reinvention changes – to ensure their effectiveness and value to the community. Over the four years, we will continue to take necessary steps to ensure we meet the challenges in the rapidly changing environment. In particular, we will put greater effort into our data and analytics, as well as the strategies for maintaining and improving our technology and digital services.

    We will continue to engage and work constructively with our stakeholders in the tax and superannuation professions and business, as well as software providers, government and other organisations.

    The Australian Business Register (ABR) plan is included as part of this plan.

    The Tax Practitioners Board (TPB) and the Australian Charities and Not-for-profits Commission (ACNC) have produced separate corporate plans.

    Chris Jordan
    Commissioner of Taxation

      Last modified: 29 Aug 2017QC 53180