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  • ATO Corporate plan 2018–19

    Commissioner’s foreword

    Working towards 2024

    'I want the ATO to be comparable with the best of any large organisation anywhere in the world with a large and diverse client base – where people in our community, key stakeholders, partners and government have trust and confidence that we are fair, effective and efficient in carrying out our mission.'

    Each year, we present the ATO Corporate plan that outlines our priorities for the year ahead. This year, we are taking a longer term view, with strategic objectives that reflect our ambition over the long term, through to 2024.

    Building on the gains of our reinvention program, we have developed two aspirations for our journey to 2024 – to build trust and confidence in the tax and superannuation systems and to create a streamlined, integrated and data-driven future. Our Corporate plan 2018–19 is the first step in that journey. We will regularly review the steps we are taking to get to 2024 and continually adapt to the broader environment.

    Our direction at the highest level remains the same. We remain firmly committed to our vision, mission and values which are the same as when we set out more than five years ago. We are maintaining our focus on improving the client and staff experience and fostering a culture of service, favouring early intervention and prevention over correction.

    This plan will build on our achievements so far and focus our resources on what matters most. We will make every interaction matter, meet the highest standards of professionalism and integrity, and do the basics brilliantly. We will continue to declutter our processes and take action when we see something that isn’t right.

    We will engage and work constructively with those who help us deliver reliable and contemporary technology and digital services, ensuring that our IT providers, outsourced functions, digital service providers and other suppliers are all working with us to achieve operational excellence and efficiency.

    I am proud of the work we do. We have built a strong foundation for the next stage of our transformation, and are well placed to deliver on our vision of being a leading tax and superannuation administration known for our contemporary service, expertise and integrity.

    Chris Jordan
    Commissioner of Taxation and
    Registrar of the Australian Business Register

    This ATO Corporate plan 2018–19, covering the period 2018–19 to 2021–22, has been prepared as required under paragraph 35(1)(b) of the Public Governance, Performance and Accountability Act 2013. The Australian Business Register plan is included as part of this plan.
    Due to their operational independence, the Tax Practitioners Board and the Australian Charities and Not-for-profits Commission have produced their own corporate plans.
      Last modified: 01 Aug 2018QC 56312