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  • O1 Operational: We use data and insights to deliver value for our clients and inform decision making across everything we do

    Future state

    Our decisions are evidenced-based, drawing on data and insights.

    Strategic initiatives

    • Data acquisition and quality program – optimise our governance, infrastructure and technology to best manage and reuse data to drive actionable outcomes for the ATO
    • Enterprise client profile – use the enterprise client profile platform and insights from analytics models, to deliver client-risk scoring and analytics value realisation
    • Automation and artificial intelligence – make use of data, analytics and tools to extend automation and analytics use cases, and enhance our realised artificial intelligence capabilities
    • Nearest neighbour for tax agents – comparing returns prepared by tax agents to similar client bases to see if claims are comparable and highlighting differences

    Performance measures

    Making better use of our data allows for early engagement with our clients to help them get things right from the start. It also enables us to identify those who are not doing the right thing. Measuring the proportion of items pre-filled in tax returns will drive changes that make it easier for our clients to do the right thing. It also provides us with increased assurance of the right outcomes.

    • Tax returns (measure under development) – proportion of items that are pre-filled

    See also:

      Last modified: 01 Aug 2018QC 56312