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  • F1 Financial: We strive for operational excellence to achieve efficiency and quality outcomes

    Future state

    Our strong efficiency and high quality outcome demonstrate our commitment to operational excellence.

    Strategic initiatives

    • Outbound communication – transform our digital communication approach with clients, by increasing real-time information and significantly reducing paper
    • Business improvements – drive process redesign to increase efficiency and operational productivity
    • Government business transformation – co-design and implement the ATO’s commitments to the Government’s Shared Services Program
    • Strategic outsourcing, benchmarking and procurement – maximise vendor engagement, and their service delivery to the ATO, to drive operational excellence
    • Benefits framework – reliable and consistent measurement of the achievements through benefits and value

    Performance measures

    Measuring our budget and cost of collection will allow us to actively manage and reduce our operating costs relative to the services we provide to the community. Our focus is on enhancing the client experience while remaining within our budget.

    • Budget – ATO manages its operating budget to balance
    • Cost of collection – cost to collect $100

    See also:

      Last modified: 01 Aug 2018QC 56312