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  • 05. Capability

    Our organisational capability is the combination of our people, culture, governance principles, processes, systems and knowledge.

    By having strong organisational capabilities, we ensure we can deliver on priorities for the government and the community, and are prepared for the challenges and opportunities in our environment. Our capability will be enhanced to deliver on our strategic objectives for the period 2018–19 to 2021–22.

    Table 1: Capability

    Capability factors and our approach

    Relevant strategic objective

    Workforce: We are a diverse, innovative and professional workforce delivering contemporary services to our clients
    We will achieve this through deliberate investment in a workforce that is diverse in people, skills, knowledge and capabilities. Our culture and capability support an innovation mindset that underpins client-centric thinking, leadership values and professional growth.

    New client services will be delivered through enhanced organisational capability, supported by new ways of working, modernised work practices and workspaces. Our employees exhibit high levels of integrity in their work, acting fairly and impartially to provide trust and confidence in the tax and superannuation systems.

    W1 We are a high-performing, responsive and professional workforce with the right culture to deliver now and for the future.

    W2 We provide the right tools and workplace so staff can deliver the best client experience.

    ICT: Our technology platforms and ICT environment keep pace with community expectations
    We are a leading digital business known for driving technology enabled innovation, integrity and insight across the revenue ecosystem. As the ATO positions for the future, we will focus on stabilising and optimising our current technology solutions, while building the foundation for future capabilities.

    Our technology delivers optimal, reliable, intuitive and contemporary business solutions that foster trust and confidence in the tax and superannuation systems; provides exceptional client and staff experiences; and enables a highly effective and efficient organisation.

    O2 Our technology and digital services deliver a reliable and contemporary client experience.

    Investment: Our resources are dynamically matched to our priorities
    Our investments are managed strategically and systematically to ensure that we deliver on our objectives and benefits and value is realised. Our resourcing decisions reflect our contribution to government and we ensure effective investment in key government priorities by:

    • ensuring agility in the ATO workforce
    • embedding robust, risk-appropriate investment practices
    • strategically managing our vendor engagement and their service delivery to the ATO.

    F1 We strive for operational excellence to achieve efficiency and quality outcomes.

      Last modified: 01 Aug 2018QC 56312