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  • 01. Purpose

    The ATO’s purpose is to contribute to the economic and social wellbeing of Australians by fostering willing participation in the tax and superannuation systems.

    We have two aspirations for 2024:

    • Building trust and confidence
    • Streamlined, integrated and data-driven


    We are a leading tax and superannuation administration known for our contemporary service, expertise and integrity.

    Strategic objectives

    We have nine strategic objectives, grouped into five perspectives:

    • Government
      • G1: We build community confidence by sustainably reducing the tax gap and providing assurance across the tax and superannuation systems.
      • G2: We design for a better tax and superannuation system to make it easy to comply and hard not to.
    • Client
      • C1: Our client experience and interactions are well designed, tailored, fair and transparent.
      • C2: We work with and through others to deliver efficient and effective tax and superannuation systems.
    • Workforce
      • W1: We are a high-performing, responsive and professional workforce with the right culture to deliver now and for the future.
      • W2: We provide the right tools and workplace so staff can deliver the best client experience.
    • Operational
      • O1: We use data and insights to deliver value for our clients and inform decision making across everything we do.
      • O2: Our technology and digital services deliver a reliable and contemporary client experience.
    • Financial
      • F1: We strive for operational excellence to achieve efficiency and quality outcomes.

    How the elements of our plan interrelate

    • Purpose – The reason why the ATO exists
    • Vision – What we aspire to be
    • Strategic objectives – Our areas of focus to achieve our purpose and vision
      • Future state – These narratives describe our optimum future state at the end of 2024
      • Strategic initiatives – The significant pieces of work we will undertake to deliver our objectives
      • Performance – How we will measure and assess the success of our objectives
      • Strategic risk focus – The areas of uncertainty that may impact on the success of our objectives
    • Capability – The capabilities required by the ATO today and into the future
    • Environment – The external and internal factors we need to consider to deliver on our objectives
      Last modified: 01 Aug 2018QC 56312