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  • W2 Workforce: We provide the right tools and workplace so staff can deliver the best client experience

    Future state

    Staff feel supported in the workplace with the right tools to deliver the best client experience.

    Strategic initiative

    • Staff experience – provide staff with contemporary technology, tools and integrated processes to deliver ATO priorities and foster a client-focused culture

    Performance measures

    While highly engaged employees feel empowered and trusted to deliver the best possible client experience, we also need to equip them with the right tools and workplace to complement their skill sets.

    • Staff experience (measure under development) – employee perceptions around whether they have access to the tools and resources needed to perform well

    See also:

      Last modified: 01 Aug 2018QC 56312