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  • 05 Performance

    The ATO has multiple programs which are funded separately in the Portfolio Budget Statement (PBS).

    Australian Taxation Office

    The ATO uses the following outcomes framework to map inputs, outputs and outcomes to achieving our purpose.

     The ATO uses the following outcomes framework to map inputs, outputs and outcomes to achieving our purpose.

    Intended results and performance criteria

    Integrity

    Performance criteria

    2016–17 target

    An increase in trust and confidence by providing clients with greater certainty, engaging early and being professional, respectful and fair.

    Measured by:

    Satisfaction – Community satisfaction with ATO performance

    Greater than or equal to 2015–16

    Fairness – Perceptions of fairness in disputes

    Greater than or equal to 2015–16

    Create a client focused and future oriented workforce by focusing on desired cultural traits and encouraging engagement to deliver improved services.

    Measured by:

    Culture – Level of employee engagement

    Greater than or equal to 2015–16

    Willing participation

    Performance criteria

    2016–17 target

    Improve the client experience by providing interactions and services which are easy to access, minimising red tape and reducing compliance costs.

    Measured by:

    Ease – People surveyed agree the ATO makes it easy to access services and information

    Greater than or equal to 2015–16

    Digital – Proportion of inbound interactions received digitally

    85%

    Compliance cost – Adjusted average cost of managing tax affairs

    Maintain the 2014-15 AWOTE* adjusted income year figures of $293 (average) and $131.50 (median) respectively.

    Increase in clients meeting their obligations by ensuring correct and timely registrations, lodgments, reporting and payments.

    Measured by:

    Registration – Proportion of companies and individuals registered in the system

    The ATO aims to ensure that all entities that are required to participate in the tax and superannuation system are registered on the ATO client register.

    Lodgment – Proportion of activity statements and income tax returns lodged on time

    Activity statements 78.7%
    Tax returns 83.4% of the previous year

    Payment – Proportion of liabilities paid on time by value

    Overall 85%

    Superannuation – Adjusted employer superannuation contributions as a proportion of adjusted salary and wages

    9.5%

    Correct reporting – Tax gap as a proportion of revenue

    Reduce the gap to a level as low as practicable given the nature and complexity of the law and the resources available. Note: prior to 2016–17, this measure referred only to the GST gap.

    *AWOTE – average weekly ordinary time earnings (for full-time adults)
    Revenue

    Performance criteria

    2016–17 target

    Increase in clients paying the right amount of tax at the right time by undertaking activities to ensure appropriate collection of revenue for government to support and fund services for the community.

    Measured by:

    Tax assured – Proportion of the tax base where the ATO has justified trust that it is accurate

    Under development

    Audit yield – Cash collected from direct compliance activities

    $6.2 billion

    Total revenue effects – Tax revenue from all compliance activities

    Under development

    Debt – Ratio of collectable debt to net tax collections

    Below 5.5%

    Expected revenue – Proportion of revenue collected compared with forecast

    +/– 2.5%

    Productivity

    Performance criteria

    2016–17 target

    Decrease administrative costs by improving efficiency, productivity and performance.

    Measured by:

    Budget – ATO manages its operating budget to balance

    +/–0.6% (+/–$20m)

    Cost of collection – Cost to collect $100

    Consistent with trend

    Expenditure:

    • Tax administration expenditure as % of gross domestic product
    • Non-tax expenditure as % of total expenditure
     

     

    0.2%

    Consistent with trend

    Cost per transaction

    Under development

      Last modified: 22 Aug 2016QC 49917