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  • ATO corporate plan 2019-20

    Commissioner’s foreword

    'We serve the public and the work we do every day is vitally important to that task. The corporate plan 2019–20 makes this link clear – it's a milestone in our journey towards 2024, another chance to remind ourselves where we are going and what we need to do to get there.'

    Here I present the ATO corporate plan 2019–20. The direction outlined in this plan is the next step in our transformation to the way the ATO operates and serves the community.

    Last year when I launched Towards 2024, I said the journey of transformation will be challenging but will be worth it. Over the last year, we have collectively worked hard to make gains in pursuit of our aspirations – to build trust and confidence in the tax and superannuation systems, and to create a more streamlined, integrated and data-driven future.

    We’ve had a number of wins, including the introduction of Single Touch Payroll, Online services for agents, and new tools and technology for our staff.

    As with any pursuit of excellence, however, there is still more work to do. In this plan, we establish the next phase of Towards 2024 in making the ATO a leading tax and superannuation administration, known for its contemporary service, expertise and integrity.

    This year, we will deliver some major projects in our 2024 road map. This includes the final stages of Single Touch Payroll, the renewed government commitment to taskforces, such as black economy and corporate tax avoidance, and ABN reforms.

    As we deliver improvements to technology systems we expect our clients and staff to experience some significant shifts. We will integrate our back-end systems by creating a single client accounting system, and provide more real-time transactions enabled by data, including new data from employers on tax and superannuation obligations. We will also continue to enhance how our clients interact with us digitally, through full implementation of myGovID and authorisation changes.

    With growth in our digital interactions and data collections, we are also investing in how we use automation and artificial intelligence to enhance the client experience and integrity in the system.

    As we come into another important tax time where we interact with millions of Australians, we are reinforcing our focus on doing the basics brilliantly all of the time. We know mistakes can have a major impact on our clients and our aspiration to build trust and confidence.

    Our focus is on strengthening our culture, governance and leadership, and delivering end-to-end solutions that better serve those interacting with our systems. In particular, clients with debts, other obligations or disputes will see us more proactively and holistically address their interactions.

    The work we do at the ATO is important. We serve the public and the work we do every day is vitally important to that task.

    The corporate plan 2019–20 is a milestone in our journey Towards 2024, and another chance to remind ourselves where we are going and what we need to do to get there.

    I’m proud of the progress we’ve made and look forward to the year ahead.

    Chris Jordan
    Commissioner of Taxation and
    Registrar of the Australian Business Register

    This ATO corporate plan 2019–20 has been prepared as required under paragraph 35(1)(b) of the Public Governance, Performance and Accountability Act 2013. It covers the period 2019–20 to 2022–23 and includes the plan of the Australian Business Register (ABR).

    Due to their operational independence, the Tax Practitioners Board (TPB) and the Australian Charities and Not-for-profits Commission (ACNC) have produced their own corporate plans.

      Last modified: 31 Jul 2019QC 59712