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  • O2 Operational: Our technology and digital services deliver a reliable and contemporary client experience

    Future state

    Client experience is reliable, and delivered through contemporary digital services comparable with any other client-focused organisation.

    Strategic initiatives

    • Digital identity – implement GovPass components to replace AUSkey and deliver the identity solution for individuals
    • Improving the ATO IT systems – modernise our key systems, infrastructure and services to improve their resilience, availability and security
    • Security capabilities – strengthen our ability to monitor, detect and respond to cyber and other security threats
    • Single client accounting system (ASFP) – consolidate our accounting systems to deliver a single account processing system and allow a whole-of-client account view

    Performance measure

    Measuring availability of our digital systems ensures we understand the reliability of services for clients interacting digitally. Our systems must comply with whole-of-government standards and give the community confidence in the privacy and security of information they share with us.

    • Availability – key digital systems availability

    See also:

      Last modified: 31 Jul 2019QC 59712