Show download pdf controls
  • F1 Financial: We strive for operational excellence to achieve efficiency and quality outcomes

    Future state

    Our strong efficiency and high-quality outcomes demonstrate our commitment to operational excellence.

    Strategic initiative

    • Drive operational excellence – boost operational productivity and outcomes by improving data quality, streamlining systems and procedures, and better governing our small change

    Performance measures

    Measuring our budget and cost of collection allows us to actively manage and reduce our operating costs relative to the services we provide to the community. Our focus is on enhancing the client experience while remaining within our budget.

    • Budget – ATO manages its operating budget to balance
    • Cost of collection – cost to collect $100

    See also:

      Last modified: 31 Jul 2019QC 59712