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  • Strategic objective C1

    Table 5A: Latest performance results

    Performance criteria

    Latest result
    (2017–18)

    Performance target
    2019–20

    Compliance cost – adjusted median cost to individual taxpayers of managing their tax affairs

    Unchanged (2016–17 returns)

    Remain steady

    Digital – proportion of inbound transactions received digitally for key services

    88%

    90%

    Table 5B: Performance targets for 2020–21 to 2022–23

    Performance criteria

    Performance target
    2020–21

    Performance target
    2021–22

    Performance target
    2022–23

    Compliance cost – adjusted median cost to individual taxpayers of managing their tax affairs

    Remain steady

    Remain steady

    Remain steady

    Digital – proportion of inbound transactions received digitally for key services

    90%

    90%

    90%

      Last modified: 31 Jul 2019QC 59712