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  • W2 Workforce: We provide the right tools and workspace so staff can deliver the best client experience

    Future state

    Staff feel supported in the workplace with the right tools to deliver the best client experience.

    Strategic initiative

    • Staff experience – improve the staff experience through how we use existing and future tools and showcase best work practices

    Performance measure

    While highly engaged employees feel empowered and trusted to deliver the best possible client experience, we also need to equip them with the right tools and workspace to complement their skill sets.

    • Staff experience – employee perceptions around whether they have access to the tools and resources needed to perform well

    See also:

      Last modified: 31 Jul 2019QC 59712