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  • 01. Overview

    Purpose

    The ATO’s purpose is to contribute to the economic and social wellbeing of Australians by fostering willing participation in the tax, superannuation and registry systems.

    Vision

    We are a leading tax, superannuation and registry administration known for our contemporary service, expertise and integrity.

    Strategic objectives

    We have 8 strategic objectives, which are grouped into 5 perspectives. Our key focus areas and core priorities enable us to achieve these objectives.

    Government

    • G1: We build community confidence by sustainably reducing the tax gap and providing assurance across the tax, superannuation and registry systems.
    • G2: We design for better tax, superannuation and registry systems to make it easy to comply and hard not to.

    Client

    • C1: Our client experience and interactions are well designed, tailored, fair and transparent
    • C2: We work with and through others to deliver efficient and effective tax, superannuation and registry systems.

    Workforce

    • W1: We are a high-performing workforce with a focus on integrity, the right culture, capability and tools to deliver the best client and staff experience.

    Operational

    • O1: We use data, information and insights to deliver value for our clients and inform decision-making across everything we do.
    • O2: Our technology and digital services deliver a reliable and contemporary client experience.

    Financial

    • F1: We strive for operational excellence to achieve efficiency and quality outcomes.

    How the elements of our plan interrelate

    Still to come

      Last modified: 17 Aug 2022QC 70199