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  • Insight: building trust and confidence

    We want people to know the direction we are heading. We are continually improving the client experience, making the tax system easier to use and fairer for all, while maintaining a focus on compliance.

    We aspire to:

    • build the community's trust and confidence in us and the tax and super system. We’re open about our areas of focus and clear on how we’re ensuring fairness and improving the client experience
    • create a streamlined, integrated, data-driven and, where appropriate, automated tax and super system
    • build a relationship with clients based on mutual trust and respect, as outlined in the Taxpayers' Charter.

    We’re giving you the insight, providing the ‘big picture’ for everyone so we can show how we are making a difference.

    Find out about:

    Last modified: 15 Dec 2020QC 57202