• Current research projects

    For information about current research projects email Corporate research.

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    Understanding Private Groups research [2017-72]

    Fieldwork
    dates

    April to June 2017

    Purpose

    To gain a qualitative understanding of the key characteristics of private groups and importantly how they see themselves, to identify any natural clusters and groupings and defining characteristics, and to understand their key drivers and the environment in which they operate

    Research
    channel 

    Qualitative in-depth interviews

    Researcher

    Chantlink and Associates

    Small business community events survey [2017-71]

    Fieldwork
    dates

    Ongoing

    Purpose

    To gain feedback from attendees who attended an event.

    Research
    channel 

    Online survey

    Researcher

    Internal ATO (survey distributed via Qualtrics)

    Small business cash flow education research [2017-70]

    Fieldwork
    dates

    February to May 2017

    Purpose

    To identify small business perceptions of what influences and drives cash flow issues and explore small business’s perspective of cash flow issues

    Research
    channel 

    In-depth interviews and CATI survey

    Researcher

    Indigenous Professional Services

    Public business audience research [2017- 69]

    Fieldwork
    dates

    February to June 2017

    Purpose

    To refine communication channels and products for public businesses and multinationals and to have a comprehensive understanding of their communication needs

    Research
    channel 

    In-depth phone interviews with companies and an online survey

    Researcher

    Whereto Research, TKW Research

    Superannuation new measures focus group [2017-68]

    Fieldwork
    dates

    February 2017 – March 2017

    Purpose

    To obtain intelligence on community attitudes, perceptions and needs in understanding and complying with the Budget superannuation Reforms that would guide the development of effective process and products.

    Research
    channel 

    Focus groups

    Researcher

    Internal ATO

    Australian Business Register (ABR) partner agency survey [2017-67]

    Fieldwork
    dates

    February 2017 – March 2017

    Purpose

    To understand the current use of ABR data by agencies and, from this, determine priorities for improving ABR data quality

    Research
    channel 

    Online survey

    Researcher

    Internal ATO

    Superannuation changes 2017–18 survey [2017-66]

    Fieldwork
    dates

    February 2017 – July 2018

    Purpose

    To gain an understanding of the level of stakeholder awareness, understanding, knowledge and ownership in relation to the super measures program.

    Research
    channel 

    Online survey

    Researcher

    Internal ATO

    Australian Government Statistical Clearing House Approval Number: TBC

    Small business engagement research [2017-65]

    Fieldwork
    dates

    February 2017 – May 2017

    Purpose

    To understand the small business community view on their current and preferred engagement experience with the ATO, their tax practitioners and business advisors as well as understand the drivers of engagement.

    Research
    channel 

    Focus group, In-depth interviews and CATI survey

    Researcher

    Winangali Indigenous Communications and Research

    Small business newsroom service research [2017-64]

    Fieldwork
    dates

    February 2017 – May 2017

    Purpose

    To track and increase our understanding of small businesses experience with and expectations of the Small business newsroom email service and the associated Small business newsroom website.

    Research
    channel 

    Mini group, In-depth interviews and online survey

    Researcher

    Chantlink

    Software developer events feedback survey [2016-63]

    Fieldwork
    dates

    November 2016 – December 2016

    Purpose

    To evaluate the software developer events to identify and improve processes for future workshops

    Research
    channel 

    Online survey

    Researcher

    Internal ATO

    Cash and hidden economy – phase two [2016-62]

    Fieldwork
    dates

    November 2016 – February 2017

    Purpose

    To understand, track and measure community behaviours, drivers, attitudes and perceptions of the cash and hidden economy; To seek empirical evidence to inform and drive future policy and tailored intervention strategies

    Research
    channel 

    Workshop in QUT laboratory

    Researcher

    Queensland University of Technology

    Not for profit sector research [2016-61]

    Fieldwork
    dates

    November 2016 – May 2017

    Purpose

    To understand the behaviours, attitudes, drivers, characteristics, needs and issues associated with the Not-for-profit sector

    Research
    channel 

    Online survey and in-depth interviews

    Researcher

    EY Sweeney and Searchlight Market research

    Cash flow management program pilot survey [2016-060]

    Fieldwork
    dates

    September – December 2016

    Purpose

    To evaluate the Cash flow management program pilot and assess its suitability for full implementation.

    Research
    channel 

    Online survey

    Researcher

    Internal ATO

    Tax practitioner open forum survey [2016-059]

    Fieldwork
    dates

    September 2016 – September 2017

    Purpose

    To evaluate our program of open forums for tax practitioners to understand client perceptions in terms of relevance, content and timing.

    Research
    channel 

    Online survey

    Researcher

    Internal ATO

    Small business SuperStream survey [2016-058]

    Fieldwork
    dates

    September 2016

    Purpose

    To understand the readiness / ability of small businesses identified as having a low or no IT capability to implement SuperStream.

    Research
    channel 

    Computer assisted telephone interviews (CATI)

    Researcher

    Internal ATO

    Payments survey [2016-057]

    Fieldwork
    dates

    September 2016

    Purpose

    The aim of the survey is to collect the views on what influences consumers' choices when offered a cash discount.

    Research
    channel 

    Online survey

    Researcher

    Internal ATO (survey distributed via Qualtrics)

    SMSF LRBA survey [2016-056]

    Fieldwork
    dates

    August – September 2016

    Purpose

    To collect additional information on SMSFs that use LRBA to acquire assets, in order to monitor the use of these arrangements by SMSFs and gain knowledge about LRBA's.

    Research
    channel 

    Online survey

    Researcher

    Internal ATO (survey distributed via Qualtrics)

    Small business Fix-it squad survey [2016-055]

    Fieldwork
    dates

    August – September 2016

    Purpose

    To gauge the effectiveness of the Fix-it squad process in meeting desired outcomes and learn from any feedback.

    Research
    channel 

    Online survey

    Researcher

    Internal ATO

    Taxpayer intentionality survey [2016-052]

    Fieldwork
    dates

    November 2016 – March 2017

    Purpose

    To better understand and predict taxpayers’ compliance intentions.

    Research
    channel 

    Online survey

    Researcher

    Farron Research

    Australian Government Statistical Clearing House Approval Number: 02524-01

    Simpler BAS alpha test [2016-048]

    Fieldwork
    dates

    May 2016 – March 2017

    Purpose

    To gather feedback from business taking part in the Simpler BAS alpha test

    Research
    channel 

    Personal interviews, focus groups and online surveys

    Researcher

    Internal ATO (survey distributed via Qualtrics)

    Taxpayer perceptions of ATO fairness [2015-039]

    Fieldwork dates

    Ongoing research

    Purpose

    To understand taxpayer perceptions of fairness in their interactions with the ATO.

    Research channel

    Computer assisted telephone interviews (CATI)

    Researcher

    Millward Brown Pty Ltd

    Taxpayer behaviour research [2015-036]

    Fieldwork dates

    Ongoing research

    Purpose

    To understand factors which influence taxpaying behaviour.

    Research channel

    Online survey

    Researcher

    Orima Research

    Client experience surveys [2015-029]

    Fieldwork dates

    Ongoing research

    Purpose

    To understand the taxpayer and intermediary experience and satisfaction with our feedback processes and its outcomes.

    Research channel

    Online survey

    Researcher

    Internal ATO (survey distributed via Qualtrics)

    Australian Government Statistical Clearing House Approval Number: 02466 – 01

    Feedback on ato.gov.au [2014-016]

    Fieldwork
    dates

    Ongoing research

    Purpose

    To gather feedback on ato.gov.au

    Research
    channel 

    Online surveys and usability studies.

    Researcher

    Internal ATO (survey distributed via Qualtrics and Loop11)

    Australian Government Statistical Clearing House Approval Number: 02450 – 01

    Community perceptions survey [2014-006]

    Fieldwork dates

    Ongoing research

    Purpose

    To provide an overall community measure of their service experience with the ATO, the ATO's reputation, and of key social norms that affect willing participation in the tax system.

    Research channel

    Computer assisted telephone interviews (CATI)

    Researcher

    Millward Brown Pty Ltd

    Last modified: 23 May 2017QC 33547