• Current research projects

    For information about current research projects email Corporate research.

    You can check the legitimacy of current research here:

    Measuring client experience pilot survey [2017-074]

    Fieldwork
    dates

    October 2017

    Purpose

    To understand the taxpayer and partner experience to generate new insights that will assist us in addressing our client needs.

    Research
    channel 

    Computer assisted telephone interviews (CATI) surveys

    Online survey 

    Researcher/s

    Research provider: ORIMA Research

    Fieldwork partner: Action Market Research and ORU

    Small business community events survey [2017-071]

    Fieldwork
    dates

    Ongoing

    Purpose

    To gain feedback from attendees who attended an event.

    Research
    channel 

    Online survey

    Researcher/s

    Internal ATO (survey distributed via Qualtrics)

    Sender's email address

    Small Business Events <feedback@survey.ato.gov.au>

    Survey URL

    https://ato.au1.qualtrics.com/This link opens in a new window

    Superannuation changes 2017–18 survey [2017-066]

    Fieldwork
    dates

    February 2017 – July 2018

    Purpose

    To gain an understanding of the level of stakeholder awareness, understanding, knowledge and ownership in relation to the super measures program.

    Research
    channel 

    Online survey

    Researcher/s

    Internal ATO (survey distributed via Qualtrics)

    Sender's email address

    Australian Taxation Office <feedback@survey.ato.gov.au>

    Survey URL

    https://ato.au1.qualtrics.com/This link opens in a new window

    Tax practitioner open forum survey [2016-059]

    Fieldwork
    dates

    September 2016 – September 2017

    Purpose

    To evaluate our program of open forums for tax practitioners to understand client perceptions in terms of relevance, content and timing.

    Research
    channel 

    Online survey

    Researcher/s

    Internal ATO (survey distributed via Qualtrics)

    Sender's email address

    Australian Taxation Office <feedback@survey.ato.gov.au>

    Survey URL

    https://ato.au1.qualtrics.com/This link opens in a new window

    Taxpayer perceptions of ATO fairness [2015-039]

    Fieldwork dates

    Ongoing research

    Purpose

    To understand taxpayer perceptions of fairness in their interactions with the ATO.

    Research channel

    Computer assisted telephone interviews (CATI) surveys

    Researcher/s

    Millward Brown Pty Ltd

    Taxpayer behaviour research [2015-036]

    Fieldwork dates

    Ongoing research

    Purpose

    To understand factors which influence taxpaying behaviour.

    Research channel

    Online survey

    Researcher/s

    ORIMA Research

    Client experience surveys [2015-029]

    Fieldwork dates

    Ongoing research

    Purpose

    To understand the taxpayer and intermediary experience and satisfaction with our feedback processes and its outcomes.

    Research channel

    Online survey

    Researcher/s

    Internal ATO (survey distributed via Qualtrics)

    Sender's email address

    Australian Taxation Office <feedback@survey.ato.gov.au>

    Survey URL

    https://ato.au1.qualtrics.com/This link opens in a new window

    Feedback on ato.gov.au [2014-016]

    Fieldwork
    dates

    Ongoing research

    Purpose

    To gather feedback on ato.gov.au

    Research
    channel 

    Online surveys and usability studies.

    Researcher/s

    Internal ATO (survey distributed via Qualtrics and Loop11)

    Sender's email address

    Australian Taxation Office <Researchfeedback@ato.gov.au>

    Survey URL

    https://www.ato.gov.au/This link opens in a new window

    Community perceptions survey [2014-006]

    Fieldwork dates

    Ongoing research

    Purpose

    To provide an overall community measure of their service experience with the ATO, the ATO's reputation, and of key social norms that affect willing participation in the tax system.

    Research channel

    Computer assisted telephone interviews (CATI) surveys

    Researcher's

    Millward Brown Pty Ltd

    Last modified: 14 Sep 2017QC 33547