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    Figure 3 - Percentage of non-resident business staff expecting different types of support, in order of most expected.

    Support needs

    Percentage

    Assistance via email address

    100%

    System availability alerts

    88.89%

    Secure messaging

    77.78%

    An alternative authentication

    66.67%

    Expert administration and access

    66.67%

    Real person at contact point

    44.44%

    System lodgment alerts

    33.33%

    Alternative administration contact

    22.22%

    24 hour assistance and support

    22.22%

    Non-English speaking language

    11.11%

    Figure 4 - Rating of digital ID features (approximates)

     

    Extremely important %

    Very important

    Moderately important

    Slightly important

    Not at all important

    Replace this Australian Taxation Office digital ID with a whole of Australia Government

    2

    22%

    51%

    7%

    18%

    Set the level of control for different users

    38%

    35%

    27%

    0%

    0%

    Change access details, like name and passwords

    32

    60

    8

    0

    0

    Differentiate between an administrator and general user

    18

    22

    52

    8

    0

    Use the same digital ID from one person to another

    26

    10

    32

    0

    32

    Transfer the digital ID from one person to another

    13

    45

    22

    20

    0

    Choose the user name

    28

    10

    22

    40

    0

    Figure 5: Simplified GST system were rated and are shown in order of importance (approximates)

     

    Extremely important %

    Very important %

    Moderately important %

    Slightly important %

    Not at all important %

    Save and resume functions

    70

    20

    10

    0

    0

    Enable correction of mistakes

    70

    30

    0

    0

    0

    Digital only interaction

    43

    37

    10

    10

    0

    Just two fields: GST payable and total sales

    43

    37

    20

    0

    0

    Real time validation of entries

    33

    33

    34

    0

    0

    Minimum information to log in

    23

    57

    20

    0

    0

    Auto correct GST payable

    20

    38

    42

    10

    0

    No proof of identity check

    12

    12

    66

    10

    0

    Figure 6: Amount of expected business registrations per respondent

    Amount

    Percentage

    1

    10

    2 or 3

    15

    4 or 5

    20

    6 or more

    55

      Last modified: 03 May 2018QC 55175