2. Resolving tax and superannuation disputes
At a glance
Most dealings with the ATO do not end up in a dispute. Our strategies aimed at minimising disputes include providing tools and advice, such as e-tax and pre-filling information in tax returns, to make it as easy as possible for taxpayers to get it right.
Early engagement of our specialist law experts is another strategy to minimise disputes. In 2011-12, we reassigned about 150 specialist law experts to technical leadership roles across ATO business lines. As part of this workforce shift, our technical experts assist our staff in anticipating and/or resolving complex disputes as early as possible across all aspects of our work.