• Interactive voice response (IVR) self-help services


    The ATOs interactive voice response (IVR) self-help applications enable you to enter into self-service arrangements on various tax matters by phone.

    The applications provide faster, easier, and more personalised help with your enquiries.


    Self-help in the ATO is increasingly important. The Commissioner's direction for 'cheaper, easier, and more personalised' interactions has ensured a focus on enhancing self-help services.

    We are committed to delivering services to the community that are low cost, easy to access, and easy to use.


    When you use a self-help service, you must provide proof of identity, such as your tax file number (TFN) or Australian business number (ABN). Select the 'Application' link for detailed information regarding a particular service.

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    IVR self-help applications

    Details of our IVR self-help applications are available at 'Contact us' on www.ato.gov.au

    Problems with accessing the IVR self-help application service

    Service is busy

    You may experience the following situations:

    • if the system is experiencing problems, a recorded message will advise that 'due to high demand, the system is temporarily unavailable'
    • you are disconnected before you hear a recorded message
    • you get a busy tone.

    If you experience any of these situations, try again later.

    The service is available 24 hours a day, seven days a week. The best times to use the IVR self-help application services are before 10.00am and after 5.00pm, or any time on the weekends.

      Last modified: 24 Sep 2010QC 20557