• Request a refund or transfer

    To request a refund for an account in credit or a transfer of funds between eligible accounts held by you:

    • Select Account details from the Business Portal menu, then
    • From either the Account list screen or the Itemised account screen, select the Refund request or Transfer request button.

    You will need to include the amount of refund/transfer, the reason for your request and your contact details.

    After submitting your request, you will receive a receipt number. A copy of your request will be stored in your Mail – Sent items. The transfer/refund is not immediate as it is subject to our scrutiny and integrity checks.

    Find out more

    End of find out more
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    Last modified: 22 Apr 2015QC 43618