Request a refund or transfer
To request a refund for an account in credit or a transfer of funds between eligible accounts held by you:
- Select Account details from the Business Portal menu, then
- From either the Account list screen or the Itemised account screen, select the Refund request or Transfer request button.
You will need to include the amount of refund/transfer, the reason for your request and your contact details.
After submitting your request, you will receive a receipt number. A copy of your request will be stored in your Mail – Sent items. The transfer/refund is not immediate as it is subject to our scrutiny and integrity checks.
Log in to the Business Portal
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You can use the Business Portal to request a refund or a transfer of funds between accounts.